Five Guys - Duluth

I just stopped by this place a few minutes ago and the lady in charge had terrible customer service skills. I ordered a cheeseburger with salad and mushrooms, b... read more I just stopped by this place a few minutes ago and the lady in charge had terrible customer service skills. I ordered a cheeseburger with salad and mushrooms, but they made a mistake and put mustard instead of mushrooms. When I pointed this out to her, she seemed immediately annoyed and started shaking her head. She abruptly told me to wait five minutes, to which I replied, "That's fine," and stepped aside. She rudely insisted that I sit down, but I refused and told her I would wait there. She then called the next customer directly in front of me. Despite this, I patiently waited for my burger. I couldn't help but feel sorry for their employees, as if they treated customers this way, I can only imagine how they treated their own staff.

The food was good, but the shorter gentleman in black was eating the bacon. When I arrived, he put a piece of bacon in his mouth and turned his face towards the... read more The food was good, but the shorter gentleman in black was eating the bacon. When I arrived, he put a piece of bacon in his mouth and turned his face towards the grill, which was unprofessional. Additionally, the table was not clean. The man was wearing a black shirt.

The restaurant is clean, but the burger did not meet my expectations. read more The restaurant is clean, but the burger did not meet my expectations.

The five young staff members are always reliable and consistent. I gave this place 4 stars because it is not always the cleanest. It's not filthy, but could ben... read more The five young staff members are always reliable and consistent. I gave this place 4 stars because it is not always the cleanest. It's not filthy, but could benefit from some more attention to cleanliness.

The hamburgers at this restaurant are delicious! The fries are the perfect thickness and cooked perfectly. My meal was ready as soon as I arrived. Ordering thro... read more The hamburgers at this restaurant are delicious! The fries are the perfect thickness and cooked perfectly. My meal was ready as soon as I arrived. Ordering through the website is quick and easy.