Reviews

Overall Total Score
2.8 out of 5
Average | 177 reviews

What Shan Holley likes about Cold Stone Creamery:
I was here on 7/29 and the place didn’t look dirty to me. It looked clean. Their food inspection certificate was scored with a 98. The ice cream tasted great. Thank u! View all feedback. What Sarah Daniels doesn't like about Cold Stone Creamery:
The restaurant is very dirty, but the young employees are friendly. I have never seen a food establishment where the area by the cashier is so dirty, the floors haven't been cleaned, and there are sticky ice cream rings all over the glass on top of the freezer. They need to improve. What if I were a secret shopper? View all feedback.

Reviews from various websites

Restaurantji
2.5 ★ from 162 reviews
Alok
26.05.2024 - 17:10

Situated next to Regal Medlock, this restaurant is the perfect spot to indulge in a delicious dessert. The cozy atmosphere adds to the charm of the place. Despi...

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H
26.05.2024 - 17:10

Last time, my order was incorrect. It was not made properly and was missing important toppings.

Aman
26.05.2024 - 17:10

The individual preparing the ice cream was not wearing a uniform, but rather sweat pants. More importantly, he was not wearing a hair net, which is unsanitary....

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Yoseph
26.05.2024 - 17:10

I’m giving this place a 1 star because there’s always only one person working and there's always a long line and it’s not fair. Whoever the owner is, stop being...

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Ana
26.05.2024 - 17:10

Came in today with my family and felt super bad for the girl working she was really overwhelmed and in tears as she was working by herself and had a long line....

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Nestled beside Regal Medlock, Cold Stone Creamery offers a tempting array of ice cream options that delight many patrons. While some guests rave about the creamy flavors and commend the friendly staff for their impeccable service—even during busy periods—others express dissatisfaction, citing cleanliness issues and confusing pricing. Complaints about odors and questionable hygiene clash with moments of joy experienced by those who appreciate the cozy atmosphere and excellent customer service. Despite the mixed reviews, the allure of their famous desserts continues to draw loyal fans eager to indulge in sweet treats.

Menu
2.8 ★ from 10 reviews
Pablo
02.07.2022 - 14:54

The staff at this restaurant are extremely friendly. They made a great effort to listen to my questions about the menu and pricing, and were able to make recomm...

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Terence
02.07.2022 - 14:54

The short hair girl in the load is soo respectful and carrys very badly set. I usually visit on Wednesday or Thursday, and only she serves me as I could not see...

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Judah
02.07.2022 - 14:54

Too many flavors, I love banana caramel crunch and strawberry baby .i do not remember their writing nikita the pretty girl in the load makes it the best with pe...

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Ayoub
02.07.2022 - 14:54

The staff was polite and ice was the usual coldstone quality!

Bettie
02.07.2022 - 14:54

Do not bother going to this location. I am a huge fan of Coldstone, so I drove 25 minutes just to try it out. When I walked in, it smelled like urine, the place...

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Sirved
3.8 ★ from 5 reviews
Ressie
12.10.2023 - 14:06

We have been coming to this ice cream shop for more than ten years. Last night, we visited around 9pm on a Saturday. It was incredibly busy, with a long line ex...

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Sarah
12.10.2023 - 14:06

The restaurant is very dirty, but the young employees are friendly. I have never seen a food establishment where the area by the cashier is so dirty, the floors...

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Mark
12.10.2023 - 14:06

We have been frequenting this establishment for years and have usually been satisfied with both the service and the food. However, our experience tonight was in...

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Naor
12.10.2023 - 14:06

Great experience! Even on a busy 4th of July, the two young employees working the counter were friendly and prompt with our fairly large order. Indoor seating w...

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Hailee
12.10.2023 - 14:06

Located right next to Regal, a prime spot to grab dessert after dinner or a movie nearby. Upon entering, the place did seem a little messy (behind the counter,...

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