Applebee's - Duluth

We arrived on a Friday evening around 8 PM. The restaurant was not very crowded, so our party of five was seated relatively quickly. However, we were placed in... read more We arrived on a Friday evening around 8 PM. The restaurant was not very crowded, so our party of five was seated relatively quickly. However, we were placed in a single area off to the side, near the pickup spot for takeout orders. The advantage of this location was the privacy—since we were the only ones there, we didn’t have to worry about being too close to other diners. On the downside, the area was quite dark and secluded, which made us feel a bit overlooked at times. Although it took a while for our food to arrive, it was hot and delicious when it finally did.

Our order took 20 minutes to be taken, and when the food finally arrived, it was undercooked and presented carelessly, resembling a 2x4 wrapped in newspaper. Th... read more Our order took 20 minutes to be taken, and when the food finally arrived, it was undercooked and presented carelessly, resembling a 2x4 wrapped in newspaper. The tables were dirty, and the menus were in poor condition. This place makes Waffle House look like a fine dining establishment. I wouldn't even recommend it to someone like Putin.

I really enjoyed the food! I don't visit Applebee's much anymore since the nearest one is 28 miles from my home, so I usually have it when I'm traveling. I plac... read more I really enjoyed the food! I don't visit Applebee's much anymore since the nearest one is 28 miles from my home, so I usually have it when I'm traveling. I placed a takeout order online, and the process was very straightforward. The food was prepared exactly as I ordered and was ready in no time. I went with my usual choice, the Four Cheese Macaroni with Honey Pepper Chicken Tenders, and it was absolutely delicious. While the quality can vary by location, this was exactly what I hoped for, if not better. I wish I had some right now! My husband ordered a full rack of ribs with fries, and he enjoyed that as well. If we find ourselves back in the area, we will definitely return!

Would have easily given 5 star but I feel I need to address the Waitress "Jasmin H '. Very lovely girl with good service BUT she NEEDS to SMILE!!! She comes off... read more Would have easily given 5 star but I feel I need to address the Waitress "Jasmin H '. Very lovely girl with good service BUT she NEEDS to SMILE!!! She comes off as if she didn 't want to be there. Sweet girl but has this eerie look that has no serviceexpression at all.....very scary! I believe that she knows her Job very well but you cannot work in a service environment withthat Stoic look. .....SMILE and be enthusiastic! I have been in Hospitality Senior management both locally and internationallyso I have a deft understanding of Customer Service. She is young and might not know much so pls train her in better PhysicalCommunication with Customers. Her facial Communication dampened our experience a bit, though we enjoyed the evening. Thank you!

Service is horrible. They sometimes be kind of rude. I went last time and just left . They should maintain the tables, bar clean . And instead they had me waiti... read more Service is horrible. They sometimes be kind of rude. I went last time and just left . They should maintain the tables, bar clean . And instead they had me waiting while they cleaned the WHOLE BAR AT 6pm on a Sunday. Crazy . And not just that once shewas done with the side I was standing she didn't even offer me to seat. I'm not sure how they do things but it was enough tomake me feel uncomfortable and just go seat outside and eventually while I waited just left. If it wasn't for the price drinksand the games on TV I probably would not go . I just love going because it brings me back memories of years ago when I used togo and have a drink at the bar. Place is not the same anymore.