Costa Coffee - Down

If they want an aromatic hot chocolate, I recommend coming here. always a great choice. read more If they want an aromatic hot chocolate, I recommend coming here. always a great choice.

The staff is friendly and helpful. the seats are nicely distributed. drinks and eating are good. Hygiene is maintained. I feel, however, that some of the worker... read more The staff is friendly and helpful. the seats are nicely distributed. drinks and eating are good. Hygiene is maintained. I feel, however, that some of the workers are pushing themselves into the situation, ordering and forgetting at the end. I had to go back a few times to change dinge. I hate to do it because I know how it is to be under pressure. The hot chocolate I ordered today is hotter milk, that is a first.

Having recently moved to Downpatrick I only tried out this Gem last week and I've already returned 3 times, a clean spacious cafe, following covid 19 guidelines... read more Having recently moved to Downpatrick I only tried out this Gem last week and I've already returned 3 times, a clean spacious cafe, following covid 19 guidelines, with very friendly, polite and helpful staff. I had my sunflower badge on for my hidden disability and I was offered help which was great. The food is yummy! Super fresh I recommend the sausage bap and chocolate twist and the latte was beautiful. I will definitely be now using this as my relaxing stop once the little one goes to nursery.

The menu at all Costa branches is consistent, but this particular location stands out for its spacious and relaxing atmosphere. There is no rush to vacate your... read more The menu at all Costa branches is consistent, but this particular location stands out for its spacious and relaxing atmosphere. There is no rush to vacate your table quickly. The food was enjoyable, and its proximity to the nearby ASDA supermarket makes it convenient for shoppers.

Due to a dairy allergy, I inquired with the server about dairy-free options at the restaurant. After checking in the back room, he informed me that the gluten-f... read more Due to a dairy allergy, I inquired with the server about dairy-free options at the restaurant. After checking in the back room, he informed me that the gluten-free cherry bakewell brownie sweets were the only dairy-free option. However, upon inspecting the brownie, I noticed milk listed as an allergen, so I returned it and chose a vegan flapjack instead. I also noticed that the flapjack was past its use-by date, which I brought to the server's attention and received a refund. The manager apologized for the oversight and mentioned that there were actually 4 other vegan options available, which the server did not mention. Additionally, the manager explained that serving cows milk with coffee was standard practice, and it was my responsibility to request dairy-free milk.