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I went to dunkin today and this poor girl was working all on her own and she was killing it!!! read more I went to dunkin today and this poor girl was working all on her own and she was killing it!!!

Horrible experience. I went through the drive through and used a reward for a $3 latte. The girl kept putting it in as an iced coffee and adding pumpkin flavor.... read more Horrible experience. I went through the drive through and used a reward for a $3 latte. The girl kept putting it in as an iced coffee and adding pumpkin flavor. I kept telling her I wanted the latte. At the window she confirmed I wanted a latte and then gave me a drink that was definitely not what I ordered and she charged me almost $7 for my supposed $3 latte. But it was still just an iced coffee with added pumpkin. I went inside and told another girl what happened. She was confused why my reward didn’t work even though I kept telling her it was because the other girl didn’t put in the right order. Eventually another woman got involved too and they were trying to ring up a new order with the right drink. My reward still wasn’t working and they told me it was their systems fault but they still wanted to charge me even though it was their fault and not mine. Their best solution was charging me $7 for the “cheaper drink” and giving me the drink I actually ordered. I wanted so badly to ask for my drink and a total refund, because at this point I had been there for over 20 minutes and they still couldn’t help me. They never offered a refund or any kind of offer for causing me the trouble. I finally had to tell them that I didn’t want any of the drink and I just wanted a refund and to be able to leave. So I left after over 20 minutes with no drink and a terrible experience because of employees being inconsiderate.