Casey's - Doniphan

Casey's typically serves excellent pizza, but my experience at this particular location was disappointing. My pizza was burnt and not completely sliced. While I... read more Casey's typically serves excellent pizza, but my experience at this particular location was disappointing. My pizza was burnt and not completely sliced. While I could overlook the cutting issue, I can't understand how they missed the burnt pizza during the process of taking it out of the oven, trying to cut it, and placing it in the box. This oversight reflects a lack of attention to detail and a disregard for quality control and customer service. I recommend checking your pizza before accepting it from this location.

I ordered my pizza and was pleased to find out that one of them was my tenth, which meant it was free. However, when I arrived to pick it up at the time specifi... read more I ordered my pizza and was pleased to find out that one of them was my tenth, which meant it was free. However, when I arrived to pick it up at the time specified in the app, I discovered that they hadn’t even started making my order. When I finally got my pizzas, I was charged for both and told that there was no record of my free pizza. I explained that I could show them the app, which clearly indicated that I had purchased ten pizzas and should be eligible for a free one. The app did not reflect that I had only ordered two pizzas since I had just reached my tenth. Although the pizza was good, the experience with the app promotion was disappointing. There was no manager available at 6 PM to discuss my concerns, and it felt like untrained staff were running the restaurant.

I ordered my pizza and was excited because one of them was supposed to be my tenth and free. When I arrived at the time given on the app, they hadn’t even start... read more I ordered my pizza and was excited because one of them was supposed to be my tenth and free. When I arrived at the time given on the app, they hadn’t even started making my pizzas. Eventually, I got my pizzas but was charged for both, being told the free one didn’t show up in their system. I offered to show them the app, which clearly states you get a free pizza after purchasing ten, but it only showed my order of two pizzas since I just reached my tenth. The pizza itself was good, but the app experience was frustrating. There was no manager available at 6 pm to address the issue, and it felt like the place was being run by kids.

Always friendly service read more Always friendly service

The person who helped me at checkout, the one with the glasses, was a bit odd and made me feel uneasy. Most of the staff were friendly, but he really should be... read more The person who helped me at checkout, the one with the glasses, was a bit odd and made me feel uneasy. Most of the staff were friendly, but he really should be working behind the scenes.