Fleur De Lys - Didcot

I visited this restaurant with my partner, daughter, and son-in-law on Easter Saturday. It was our first visit, but definitely not our last. The food was impecc... read more I visited this restaurant with my partner, daughter, and son-in-law on Easter Saturday. It was our first visit, but definitely not our last. The food was impeccable, all homemade which made a huge difference. We had such a great time that we recommended it to my son, who promptly made a reservation for himself and my daughter-in-law that evening. They were also impressed and will be returning. The service from the staff was polite, friendly, and flawless. This is how service should be.

I was very disappointed with my experience at this restaurant, which is unusual for me. The service was slow and when the main meal arrived for our party of 5,... read more I was very disappointed with my experience at this restaurant, which is unusual for me. The service was slow and when the main meal arrived for our party of 5, two dishes had to be sent back. The fillet steak was not cooked to our specifications and was still rare, while another dish was completely wrong. These mistakes meant that we were not all able to eat together. To make matters worse, both the incorrect meal and the replacement were charged on our bill. It wasn't until we questioned it that we received an apology and a reduction on the bill. The customer service and attitude at this establishment need improvement.

After a long walk in the freezing fog, I arrived just in time to order food at this restaurant. The staff were lovely and the food was amazing. Despite being fr... read more After a long walk in the freezing fog, I arrived just in time to order food at this restaurant. The staff were lovely and the food was amazing. Despite being freezing, I was grateful to be seated by a radiator in the warm atmosphere. Sometimes a large menu can mean lower quality food, but in this case, the food was spectacular with attention to detail. I love this place and am grateful for the excellent service. Thank you.

A lunch date booked for 12.30 midweek, we were warned that there 'd be a large party attending, so the pub would be busy. It wasn 't intrusively so, and service... read more A lunch date booked for 12.30 midweek, we were warned that there 'd be a large party attending, so the pub would be busy. It wasn 't intrusively so, and service was excellent. There was a very extensive menu and a good choice of beers. My only complaint and one easily corrected; a friend and I both ordered fish and chips, coming with a choice of peas, 'mushy ' or not. I couldn 't say what species the fish was, other than 'white ' but it was a generous portion, the batter was excellent and it was well cooked. The problem was, the fish was served on top of the chips, predictably, the heat from the fish made the chips soggy; losing their crispness. Whether the kitchen thinks this makes for a better presentation or disguises how few chips there were (an ample portion for me, so no complaints there) but the chips were ruined. Please Fleur de Lys, don 't serve the fish on top of the chips. However, I wouldn 't hesitate to recommend and would visit again, perhaps, I 'll not be ordering fish and chips next time?

Normally would give this pub a great review but unfortunately due to one member of staff running it on this occasion I was unable to even have a portion of chip... read more Normally would give this pub a great review but unfortunately due to one member of staff running it on this occasion I was unable to even have a portion of chips. I was rudely told that if I hadn’t booked a table I couldn’t order any food. This pub is normally very accommodating even if you haven’t booked for side dishes or snacks outside. Unfortunately Sarah red hair) is incredibly unprofessional and unwelcoming, this is such a shame and something needs to be done about it as I’m not the only person who feels like this.