Grasso's Pizza - Depew

I get the vegan pizzas to eat with my friend who has a milk allergy, and I enjoy them as they are very good alternatives for people who are vegan or with milk a... read more I get the vegan pizzas to eat with my friend who has a milk allergy, and I enjoy them as they are very good alternatives for people who are vegan or with milk allergies. They can be pricy for these alternatives, but it is what the market can dictate.

We moved from Williamsville to this area and the first time we got this pizza we knew it was our new favorite place. The pizza is excellent very cheesy and grea... read more We moved from Williamsville to this area and the first time we got this pizza we knew it was our new favorite place. The pizza is excellent very cheesy and great flavor with a good crust. The chickens wings are very good. Excellent flavor and juicy. They could be a little more crispy but they are still excellent. As a buffalo born native I highly recommend this place!

I was pleasantly surprised during my first order from this pizza place. I got some Capicola subs for dinner and a sub for lunch at work, and they were delicious... read more I was pleasantly surprised during my first order from this pizza place. I got some Capicola subs for dinner and a sub for lunch at work, and they were delicious. The menu also caught my eye, especially the Mashed Potato Pizza, which I haven't tried yet but sounds intriguing. The staff were very friendly as well! You should definitely give this place a try!

I was given cold, not freshly cooked wings and instead of an apology and refund for my dissatisfaction, I was told by the most unprofessional manager the wings... read more I was given cold, not freshly cooked wings and instead of an apology and refund for my dissatisfaction, I was told by the most unprofessional manager the wings are supposed to be like that because they pre-cook them on busy nights and then fry them asecond time. To her, telling me my order wasn?t made fresh out of a fryer sounded better than saying ?I?m sorry they must?ve hadthose wings you got sitting out too long, here?s a credit for next time?. She argued and gave attitude from the get go andraised her voice and instead of trying to resolve anything, only escalated things when it was a simple problem to fix. Shedidn?t act like a manger at all and I?ve never had an experience like that. To learn they don?t even make their food fresh ispretty gross and couldn?t believe she thought that was a good way to explain getting cold food and that I should accept itbecause that?s how they?re supposed to be basically. The wings are very inconsistent; good one day and bad the next (now I knowwhy), but I was still a loyal customer because I love wings and their sauce on the good days. Any customer would rather waitlonger for fresh food, not take some cold gross fast food. Even McDonald?s makes fresh food out of the fryer. Her defense ofthat?s how they make their wings was the strangest argument I?ve ever encountered and threw me off that she thought that thatwas a legit excuse for serving cold food. Most bad reviews all mentioned the terrible management and rude treatment of theircustomers and wow I def agree! Way to lose customers guys Edit in response to owner : thank you for responding and explaining the orders are not pre-cooked because I thought that sounded crazy and she argued with me back and forth for a while before Ihad to ASK for the credit for next time, it did not come from her just so you know . She is a terrible employee and extremelyunprofessional it was BAD and I only summarized the interaction briefly. The ?offered me a credit to make me happy

Just ordered a pepperoni Calzone from Grassos and I am super disappointed. The outside was over cooked and the inside had a pound of undercooked pepperoni and u... read more Just ordered a pepperoni Calzone from Grassos and I am super disappointed. The outside was over cooked and the inside had a pound of undercooked pepperoni and undercooked dough. $13 down the drain and the money they waste on ingredients is crazy.