Wawa - Delmar

They mess up my order every time, also the staff never seem to care. read more They mess up my order every time, also the staff never seem to care.

I am a former Wawa employee of 6 years and it pains me that I can not in good conscience leave a 5 star review. I do not know what is going on at this location... read more I am a former Wawa employee of 6 years and it pains me that I can not in good conscience leave a 5 star review. I do not know what is going on at this location lately but I have been disappointed. About half of the staff I have interacted with over the past 6 months have not been reflecting all of the big 6 core values. Most notably, the delight customers core value. There is also the GREAT model, which I feel is not being followed by a good portion of those working the registers. The last time I was in I was not greeted or given eye contact or a thank you. I got what I needed but it seemed as though I was a bother to the associate. I do tend to visit this location during second shift, which is the 3pm-11pm time of day, and this seems to be when I encounter a less than stellar experience. I occasionally come in during the end of first shift (usually some time between noon-3pm) and have ALWAYS had a great experience during that time of day. I understand times are tough with hiring staff after the pandemic (I am now a business owner and suffer the same issue) but I'd rather wait in line longer for a pleasant interaction than get out faster through an interaction that left me feeling like I wasn't valued. The quality of service matters to some more than speed. The GM of this location should consider retraining customer service and/or replace the staff they can with those who model the great customer service we've come to expect from Wawa. Otherwise, this location IS very busy so a wait can be inevitable. I am understanding and empathetic to that. The food quality has been on point and the store is kept well stocked. Any time I've used the ladies room it has been kept clean and stocked. I will still go here because I do love me some Wawa and this is my conveniently local (3 miles from my house) store, I just hope there are positive changes made and soon!

Roaches crawling everyone on cups and staff just walking around like it’s cool. Dead roaches by milk and creamer. Just nasty cause they just remodeled 2 yrs ago... read more Roaches crawling everyone on cups and staff just walking around like it’s cool. Dead roaches by milk and creamer. Just nasty cause they just remodeled 2 yrs ago.

Bad donut Meal type: Other Price per person: $10–20 Food: 1 Service: 3 Atmosphere: 3 read more Bad donut Meal type: Other Price per person: $10–20 Food: 1 Service: 3 Atmosphere: 3

I bought gas and some coffee. Food: 4 Service: 4 Atmosphere: 4 read more I bought gas and some coffee. Food: 4 Service: 4 Atmosphere: 4