A&w - Deforest

This travel plaza is spacious and offers a great variety of products, along with two attached dining options. The bathrooms were clean, and the staff was friend... read more This travel plaza is spacious and offers a great variety of products, along with two attached dining options. The bathrooms were clean, and the staff was friendly, providing quick service. It's a fantastic place to take a break while on the highway!

I've visited this place before, but today I chose to try Rocky Roco Pizza next door. read more I've visited this place before, but today I chose to try Rocky Roco Pizza next door.

If I could give this place a zero, I would. They do not adhere to food safety guidelines here. read more If I could give this place a zero, I would. They do not adhere to food safety guidelines here.

The restaurant's system is poorly designed. To be clear, the staff member present was doing her best, but the real issue stems from the owner's decision to have... read more The restaurant's system is poorly designed. To be clear, the staff member present was doing her best, but the real issue stems from the owner's decision to have too few employees. There was only one woman responsible for both food preparation and service, and there was no one on hand to take orders in person—only a complicated screen that was not user-friendly. Unfortunately, the owner didn't pass on any savings from the reduced staffing to customers; combo meals were priced between $10 and $14, which is quite high for typical fast food. To make matters worse, I had to wait over 25 minutes after placing my order to receive my food due to the staffing shortage. Overall, this was one of the worst systems I’ve experienced in quite a while.

My kids really enjoyed this place, lovely. read more My kids really enjoyed this place, lovely.