Chuck E. Cheese - Darien

The restaurant has completely new staff and a new store manager. This has always been my preferred location, but my family and I had a terrible experience with... read more The restaurant has completely new staff and a new store manager. This has always been my preferred location, but my family and I had a terrible experience with customer service today. The new manager seems too out of touch to work in a family-friendly environment, and we felt that his behavior was discriminatory. I believe he should be let go immediately based on the service we encountered. I plan to contact corporate to report our experience.

I took my son to play some video games and to spend some quality time together. I don’t know about him, but I’m definitely going back! Just kidding—he loved it... read more I took my son to play some video games and to spend some quality time together. I don’t know about him, but I’m definitely going back! Just kidding—he loved it too, so we will be returning for sure. My only concern is why he is scared of the animatronics; I used to love them as a kid. It’s odd! The staff was very nice as well. Thank you, everyone!

This is a wonderful spot to take your kids after a long day at work. They can run around freely and enjoy themselves while playing the games available. The atmo... read more This is a wonderful spot to take your kids after a long day at work. They can run around freely and enjoy themselves while playing the games available. The atmosphere is great — it felt safe, with respectful and pleasant customers, and the staff was excellent. Everything turned out perfectly. Overall, I highly recommend this Chuck E. Cheese!

The restaurant was clean, and the pizza was delicious. I really enjoyed the cheese-filled crust. The place was well-maintained, and the staff were always walkin... read more The restaurant was clean, and the pizza was delicious. I really enjoyed the cheese-filled crust. The place was well-maintained, and the staff were always walking around tidying up.

To my surprise, the pizza was delicious! It had a crispy crust and flavorful sauce. We ordered a combo that included one large pizza and four drinks. They provi... read more To my surprise, the pizza was delicious! It had a crispy crust and flavorful sauce. We ordered a combo that included one large pizza and four drinks. They provide paper plates and cups in a little bag, and the pizza is delivered right to your table, with free refills available. When you purchase a combo, you also get a 10% discount on ride and game purchases, which is a nice bonus. A quirky yet enjoyable feature was the old-school soda fountain, rather than the modern touch-screen dispensers. I feel like the drinks taste better, without that mishmash flavor you often get with touch screens. The venue had plenty of hand sanitizer stations, and I loved that they stamp everyone in your party with a blacklight number to ensure no one accidentally leaves with someone else's child. They even double-checked on our way out to make sure everything was okay. I gave the place 4 stars instead of 5 because when I mentioned that the milk jug game wasn’t giving my kids all the balls that were promised on the screen, a staff member (who I believe was a manager) explained that if you reach too far, the game will stop. But I mean, my kids are 3 and 1.5 years old! They’re bound to throw with a bit of unpredictability. While he wasn't rude, his response felt a little inconsiderate. If it's a frequent problem, it might be worth installing a mesh netting across the throwing area. Plus, he was only returning a single point to the card, which made the whole situation feel even more trivial.