Dunkin' - Danvers

I've been ordering from this restaurant for ten years, and their service has always been impressive. I've consistently praised the staff for their attention to... read more I've been ordering from this restaurant for ten years, and their service has always been impressive. I've consistently praised the staff for their attention to detail and their ability to remember my regular orders. However, today, there was a noticeable lapse in quality control in the kitchen. I didn't downplay my concerns when I brought this to their attention, but unfortunately, I've had little success in the past in getting them to address other quality control issues I've noticed.

This is by far the best Dunkin' location I can get to. The service is always quick and efficient. One downside is the midday deliveries that can block the drive... read more This is by far the best Dunkin' location I can get to. The service is always quick and efficient. One downside is the midday deliveries that can block the drive-thru, but I understand they have to do what they need to do.

The staff is incredibly friendly, and the place is spotless and well-kept. My ice cream is always served just right. read more The staff is incredibly friendly, and the place is spotless and well-kept. My ice cream is always served just right.

We have a serious issue to address. My wife was verbally mistreated by your staff at your location on 99 High Street in Danvers, Massachusetts, around 8 PM on T... read more We have a serious issue to address. My wife was verbally mistreated by your staff at your location on 99 High Street in Danvers, Massachusetts, around 8 PM on Thursday, June 22, 2022. In addition to the food being poorly prepared and inedible, they denied her part of her order and accused her of lying. Your employees then threatened to call the police if my wife, Barbara, didn’t leave. In response, she called the police herself, and they arrived on the scene (a police report should be available with the Danvers police department). The absurdity of the situation is that it all started over a $2 order of hash browns! My wife is an immigrant and struggles with English. I recorded my phone conversation with her during the incident, and she was crying and very upset; it was truly heartbreaking. I believe your staff took advantage of her when they heard her accent and made assumptions about her because she is an immigrant, even though she had her receipt!

So where do I begin…-there lemonade tastes like apple juice-they never have raspberry watermelon ?-there croissants are moldy -crumbs all over the floor- they a... read more So where do I begin…-there lemonade tastes like apple juice-they never have raspberry watermelon ?-there croissants are moldy -crumbs all over the floor- they always spill there coconuts on my drink-there flowers all died?Ps. They pour energy drinks in their flowers and they use ur to mop the floor-they throw munchkins at at their customers-they are always so loud?️-they have no mountains in their scenic view??-they always speak different languages and make fun of us-seriously country music (bro thinks he’s in the western)?-And also they were about tk get rid of their donuts and we asked for them and they said okay then threw them all out in front of our face and started making fun of our weight!-they stopped serving Cotten candy?-cockroach infested?WARNING DO NOT COME HERE???????