Carmelita's - Dana Point

Unfortunately I was really disappointedKid-friendliness: Really not kid friendly

!choose carefully. I almost think the kitchen staff has changed. I had a fair meal. The other 4 were less acceptable to terrible.Kid-friendliness: Not kid friendly. Not at all

So so good! We needed a good Mexican restaurant. Margaritas address delicious and everything I’ve tried has been superb! Chicken nachos, steak tacos, beef flautas, little casita salad. All so good. It has a cool ambiance too! Glad they’re in Dana Point now!

Tl;dr: takeout order took over an hour past it was supposed to be ready, and staff was rude.Ordered online for takeout as I 've done a lot in the past. Saw a 6:20 estimate for the order being ready which with an order completed at 6:05 I thought was probably inaccurate. Held back on arriving until 6:45 to pick up my order. Showed up and went inside to pickup at the only place there seemed to be to do that. Never got acknowledged for 10 minutes despite staff passing by me constantly; in some cases pushing me aside despite standing as far away from the main path as I could. Got asked my name and after replying got no further comments after that as the person that asked just disappeared. Found out that there were four other people that were also waiting on pickup orders that barely got acknowledged, and another party waiting for dine-in that had not been acknowledged for at least 15 minutes.All the staff seemed to do their best to completely ignore all of us as I waited over the course of ANOTHER HOUR PAST MY ARRIVAL (WHICH WAS 15 MINUTES AFTER IT WAS SUPPOSED TO BE READY) to pick up my food. Literally everyone that was waiting, including people that got sat at tables received food before I did. Finally 75 minutes after my order was due I was asked my name and when I did had a bag of food shoved at me with no apology or acknowledgement of how late the order was.I love the food from here and as a Dana Point local have ordered many times in the past, but was never treated the way I was tonight. I tried to contact them directly over this, but their website is broken and the Feedback link simply links directly to their main site with no form or e-mail address. I am incredibly frustrated with Carmelita 's and how I was treated.

Me and a friend both ordered the short rib enchiladas. They came with rice and beans. Everything was so delicious. The rib meat was so tender and tasty. I loved the mild flavors of the rice and beans. Service was excellent and the waitress was so pleasant and attentive. It was our first time there and I look forward to going back.