Dunkin' - Cumming

For context, I am allergic to cinnamon. I got a plain bagel here and had an allergic reaction, and I checked the menu afterwards and saw that they had cinnamon... read more For context, I am allergic to cinnamon. I got a plain bagel here and had an allergic reaction, and I checked the menu afterwards and saw that they had cinnamon raisin bagels as well. If anyone else has a food allergy, STEER CLEAR! Very much crosscontaminated.

I had a really bizarre experience at this Dunkin yesterday. I was there to use my free drink coupon, which I had earned from purchases was excited to use. When... read more I had a really bizarre experience at this Dunkin yesterday. I was there to use my free drink coupon, which I had earned from purchases was excited to use. When I pulled up to the drive-thru window for my iced Pumpkin Spice Latte, the two young meninside were throwing ice at each other initially ignored me. The young man making my latte was mixing it half-heartedlyshaking my cup, while throwing ice at his co-worker onto the floor. He also came up to the drive-thru to put ice down hisco-worker 's shirt, while handling my drink avoiding eye contact with me. Not only was this inappropriate customer service definitively unsanitary, my latte turned out mediocre at best. It had no whip cream did not taste like pumpkin--or even tastegood. After I 'd sat waited awkwardly at the window for a few minutes while they deprioritized me my order, the employeehanded me the latte saying, Here. Overall, a very unpleasant experience. I rarely treat myself, the unprofessionalism ofthese two employees ruined what was supposed to be a special treat. I encourage the managers owners to roll the tape around2:45 PM on 11/2/2021 to review the series of health code violations OSHA violations that I witnessed firsthand. There are manybetter Dunkin stores in our area whose staff values customer service quality more than the staff at this location does.

Dunkin staff is ALWAYS friendly and accommodating. Staff is great!! Let em know what ya want and they will make it happen. Always a great beverage break! read more Dunkin staff is ALWAYS friendly and accommodating. Staff is great!! Let em know what ya want and they will make it happen. Always a great beverage break!

I had a great experience with the afternoon team at this restaurant the other day, and I want to recognize their exceptional customer service! I made a mistake... read more I had a great experience with the afternoon team at this restaurant the other day, and I want to recognize their exceptional customer service! I made a mistake with my mobile app pre-order (the payment didn’t go through, but I didn’t realize it until I arrived to pick up my order). However, the two staff members at the drive-thru window honored the pre-order confirmation on my app, even though they didn’t have to. Because of their outstanding assistance, they’ve earned my loyalty for all my future coffee needs!

It’s funny how I used to not like Dunkin' Donuts, but now I absolutely love them. You should consider buying some stock! read more It’s funny how I used to not like Dunkin' Donuts, but now I absolutely love them. You should consider buying some stock!