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Contribute Feedback What User likes about Palm Restaurant:
We booked ahead a large table as we were coming with kids. Specifically inside as it was cold. Front of the house could not be bothered to honor the reservation as they had given out the table. Big mess of getting everyone seated in two different tables. The food is always good but service has really gone downhill, managers used to care about the reputation, not anymore. View all feedback.
What User doesn't like about Palm Restaurant:
Ordered two nights room service from this restaurant while we stayed at the Intercontinental Santa Fe. First night I had the wedge salad, it was super delicious. Second night, my wife had a craving for my salad and went ahead and ordered it, it wasn't nearly half as good as the first night. View all feedback.
The offer was promising: Go try the best wagyu burger in Mexico City. Of course I could not deny it. To avoid setbacks, I decided to make a reservation and invite my wife to dinner, since it was my wedding anniversary and I had learned that the hamburger was enough for 2 people to eat. When we arrived at the restaurant the smell of cigarettes was quite penetrating, but we did not give importance to it and we arranged to order. The hamburger, which by the way is not cheap (approximately $24.00USD), but in fact if it is very large, which compensates a part of the price. What definitely balances the price quality ratio, is the wonderful flavor of the dish, since the hamburger is really delicious and I totally recommend it. In order to close the evening, I decided to order a dessert that I had also been recommended and that was also giant: the carrot cake. The cake was also a delight in size and taste (the waiter told us that they imported it from the USA) and it shows in the price (approx $17.00USD). The service of the restaurant is very good and at times excessive, since the whole team is always very attentive of your needs. The big SURPRISE of the night was when, after having eaten half of the giant slice of the carrot cake, the waitress captain arrived with a slice of iced lemon pie, courtesy of the house, with the caption: Felicidades! in allusion to our anniversary. Thank you very much The Palm. Great detail the lemon pie courtesy, great team service and definitive an excellent Wagyu burger.
Caesar salad was very good, but Miso salmon was absolutely delicious. Service is average, but overall the atmosphere and location are great. Good value for your money.
Good service and location, Food could be better. Steak was not as good as some other places with similar prices.
Great place, clean, well kept, high ceilings and the staff was very attentive, friendly but very professional. Stopped by, in th he hotel, at 9pm for drinks and appetizers for the five of us. Super tasty plus big portions.
I have been several times here for breakfast and today to have the new year dinner and party. At any occasion the food has been amazing. What I really admire about The Palm's entire team (from the support staff, waiters, captains, sommelier, cooks to the manager) is the dedication they have to their customers. They make you feel like you are going to eat at a friend's house and among friends. It doesn't matter if you're going on business, with your family or alone. They really listen to customer requests and do their best to serve them. Congratulations and please continue on that way. Have a great year 2020.