Wendy's - Crittenden

"The drive-thru experience was terrible! It was impossible to hear the person taking the order due to the loud children in the background. The manager was outside without shoes, chatting with a group of people. When I ordered the fish combination, they seemed disorganized. We had no issue waiting for the fish, but they almost forgot our order. After asking them to wait, they struggled to remember our car and had to go back inside. Overall, it was just a chaotic experience!"

Yesterday around 4 o'clock, I had a wonderful experience at the restaurant, though I wish I had caught the name of the staff member who helped us. He was incredibly kind to come out during these busy times. We were there to celebrate my great aunt's upcoming birthday, so we decided to treat her to dinner. I used two mobile coupons, and he was very patient with us. He attended to us immediately and genuinely asked how we were doing. When I asked about his grade level, he mentioned he’s a senior, which speaks volumes about his maturity and professionalism. He did a fantastic job and truly deserves a raise! Thanks to him, we had a delightful visit.

The service was far too slow for a Saturday night, especially considering the long line of beautiful cars outside.