Dunkin' - Crafton

Although my apple fritter was good, it was really cold. Probably because it was really cold inside the store. There was no way I could sit down and eat my food... read more Although my apple fritter was good, it was really cold. Probably because it was really cold inside the store. There was no way I could sit down and eat my food without shivering.

Love freshly made donuts got 2 read more Love freshly made donuts got 2

I just waited in line at the drive thru 25-30 minutes for a regular hot coffee, a 25 box of assorted donut holes and a $3 sausage egg and cheese sandwich. They... read more I just waited in line at the drive thru 25-30 minutes for a regular hot coffee, a 25 box of assorted donut holes and a $3 sausage egg and cheese sandwich. They forgot to hand me my sandwich. I had to ask for it. Took a couple more minutes and was given to me less than warm and cold in the middle. Cheese wasn’t even melted at all. Ever since they remodeled and went under new management to make this place better it has been awful. Long wait times sold out of every kind of donut you want and food coming out cold. These businesses want to keep charging more money, and changing their business model and remodeling and their product is going downhill as well as their service. The employees are kind, but quite clueless. The people that hand you your food have no idea what’s going on nor do they apologize for wait times for messing up your order. What are we actually paying for here? Do what you did best Dunkin, coffee and donuts. 9 times out of 10 You don’t have your most popular jelly donuts why? This new business model is awful. It’s not Starbucks. Stop trying to be Starbucks.

The bathrooms are so dirty! I will never go back to this location! read more The bathrooms are so dirty! I will never go back to this location!

I really like the coffee and food from Dunkin'.The one big problem I have with Dunkin is the length of time spent in the drive-thru picking up on-line orders. Y... read more I really like the coffee and food from Dunkin'.The one big problem I have with Dunkin is the length of time spent in the drive-thru picking up on-line orders. You probably can't do anything that but it definitely wastes a lot of time when some cars spend 5 to 10+ minutes waiting on their orders when your 3 or more cars behind them. Also when the drive thru is backed up, cars who are parked there can't get out.