Millennium - Full Menu

Suburb as always. Great service. Hot and cooked to perfection. My number 1 takeaway and restaurant in Durham read more Suburb as always. Great service. Hot and cooked to perfection. My number 1 takeaway and restaurant in Durham

First of all this is the first review I’ve made on trip advisor but last nights experience was so bad I feel the need to comment. I have eaten in the restaurant... read more First of all this is the first review I’ve made on trip advisor but last nights experience was so bad I feel the need to comment. I have eaten in the restaurant previously hence my decision to order a takeaway. Don’t get me wrong in the current climate and on New Year’s Eve you expect a delay but things went from bad to worse. I placed my order via The Millennium website and the order was processed with a fixed time slot of 60 minutes.(minimum time preset on website) I turned up on time at 8.00pm and was told they would get my order. No mention of things running late . Nothing happened and as it was very busy in the waiting area i had to wait in the restaurant area meaning there were now a room full people waiting for orders. 8.20pm After patiently waiting for 20 minutes another customer asked politely where his order was and joked he would be getting a divorce as he had been waiting since 7.30pm I appreciated they were struggling so I asked if I should call back but was assured my order would be ready at 8.30pm. Nothing happened and the most annoying part was 3 other customers called in and collected their orders while I was still waiting. During my wait I was chatting to another customer who had ordered the day before! Again several customers seem to have bypassed him and he collected his ordered 50 minutes later. 8.45pm I query my order again and ask how other customers who arrived recently were being served, I was told mine is being bagged and another customer who ordered for 8.30pm collects his order 8.55pm I’m now looking for a member of staff to ask for a refund as the whole experience as made me loose my appetite and still no order 9.00pm 1 hour later my order is ready The biggest gripe I have was the complete lack of organisation and orders being issued randomly, the young guy who seemed to be in charge didn’t even have the courtesy to apologise. The food I had a mixed kebab which was okay while my partner had the worst and driest onion bhaji’s. The main course of chicken balti and a Lamb jalfezi turned out to be disappointing. Not a great way to spend your New Year’s Eve