Arby's - Cottondale

I ordered chicken tenders but there was no buffalo sauce available. The dasher mentioned that they hadn't even started making the order until she arrived. Howev... read more I ordered chicken tenders but there was no buffalo sauce available. The dasher mentioned that they hadn't even started making the order until she arrived. However, the food was fresh, so I’d rate the experience as average.

I ordered the crispy fish sandwich, but I received a roast beef and cheddar sandwich instead. I'm very upset about this mix-up. read more I ordered the crispy fish sandwich, but I received a roast beef and cheddar sandwich instead. I'm very upset about this mix-up.

The Loaded Fries were my favorite, but the Orange Cream Shake and Jamocha Shake were amazing too! My husband enjoyed his Crispy Chicken Club Wrap and Mozzarella... read more The Loaded Fries were my favorite, but the Orange Cream Shake and Jamocha Shake were amazing too! My husband enjoyed his Crispy Chicken Club Wrap and Mozzarella Sticks (4 pieces). Overall, everything was great, but I wouldn't order the Loaded Fries again.

I visited the Cottondale location last night, and I was disappointed to find the inside closed. I waited at the speaker for five minutes, and when the manager f... read more I visited the Cottondale location last night, and I was disappointed to find the inside closed. I waited at the speaker for five minutes, and when the manager finally responded, she rudely told me to go ahead with my order. We mentioned that we had three items, but she only allowed us to place two. When we tried to start the second order, she interrupted us and told us to drive around. Her attitude was consistently unwelcoming, and because of this poor customer service, I won’t be returning. I refuse to spend my money at a place that treats customers like this.

The manager, Joshua, and his hardworking team were quick and incredibly friendly! In this era of understaffed restaurants, his crew truly stood out as exception... read more The manager, Joshua, and his hardworking team were quick and incredibly friendly! In this era of understaffed restaurants, his crew truly stood out as exceptional!