Green And Pleasant - Cotswold

Disappointing brunch today. We stopped off at Green and Pleasant a few years ago when we first moved into Bourton some years ago, was unimpressed then but gave it the benefit of the doubt today. How wrong we were. We first asked for the Christmas bap with the advertised gravy on the side so we could add our own. We were told the gravy came in the bun prepared which should have been our first warning that there was some pretty heavy and hefty microwave action going on. When paying upfront (our next warning! I heard the so called chefs in the kitchen pretty much yelling out to each other in their conversation so customers could hear them how long things should take to microwave. How many chefs does it take to microwave a bap, you ask. Very unprofessional. Drinks arrived and my drink got spattered into my husband's coffee as it was set down by the waitress. She did apologize and took the coffee away to replace... ah no I meant, taken away to scoop the froth and milk off it and hand back with half the coffee missing. The food was ok, we were quite hungry and didnt want to make a fuss.. in fact we wanted to eat, get the hell out of there, and next time return to the Croft next door who know their locals and aren't just churning out on mass for the tourist trade. Now the tearoom can live without our return custom and can probably survive without half the locals here too. But it is a poor show when the little things aren't guarded and ensure that customer service and quality is key in the face of poor staff training, passable food, and just not a good atmosphere.

Average coffee , poor stale cake. In a town where tomorrows tourists will be the next customers,they obviously think they don't have to provide quality. No attempt to gain a customers loyalty.

Worst cream tea I’ve ever had,not proper scone,more like bread texture,very large scone ,but unfortunately size isn’t everything,would rate 2 out of 10

Not very pleasant unfortunately . I had the BLT light bites roll. The bacon was mainly all fat and had been fried until it was hard. A few bits of tomato and lettuce was ok but the Cotswolds roll was just any old bap out of a packet. I left all of the bacon. Very disappointing.

The range of options for Gluten Free was amazing! Thank you for making my choice for lunch a decision, I usually have no choice at all!