Carvel - Cortlandt

Hey, I've gone into this car for a long time to love the owner gentleman, and some of the youngs there are really nice very respectful places always clean I have to tell them it's my favorite carvel and there are few in the opposite hate off. I'm sure tom carvel will be proud of this place that's mine you should try.

Super fast service in a busy night in the week. it seemed like everyone had the idea to get in the night ice. they also have strawberry shortcakes and other prefabricated options to take.

The owner is so nice to us. he taught my kids some science facts and made some jokes while serving them :)He even convinced me to get my free sundae today because it was Wednesday, I wasn’t hungry, he said to freeze it and eat it some other time! Just a really nice man -service was very quick and he was very kind. I’ve also seen who I think is the manager, another extremely nice man.

Always fresh! Ready for Birthdays, anniversaries holidays!!!

I have been coming to this Carvel since I was a kid. Every birthday, celebration or Wednesday Carvel was the go to. After 20 years I had no complaints until about a month ago. Every Wednesday my family enjoys bogo sundaes. I order my four medium sundaes and try to place my order as simple as I can so there is no mistakes. Instead the employee rushes to try and memorize all of my four different sundae orders in her head. I completely understand feeling overwhelmed by a line but if this employee took their time, I would have no complaint or story to tell. I drive home open my cup and find missing toppings. I drive back considering I live local and politely ask for my topping that I ordered and paid for in a separate cup and TIP the employees anyways. The following week, the same employee messes up three of the four sundae orders again rushing to memorize my order. I again have to go back to the store for my missing toppings. The employee rudely greets me with a “yes?” I explain my order once again is messed up. Instead of owning up to her mistake, the employee responds “I didn’t know you wanted that”. First of all I was charged for it. Second I’ve been ordering the same order for the last 20 years I am 100% certain I ordered correctly. I respond to the employee “well the same thing happened last week with you”. To which the employee responds “I won’t serve you anymore”. That is A-OK with me considering I am the one who is going home disappointed week after week. My next visit the same employee hides in the back while I am ordering. The following week, a different employee who has nothing to do with the situation asks another employee to take my order. As this employee is making my sundae I hear her say “I feel like she’s watching me” about me to her coworker. What else should I be doing while I’m the only customer in the store waiting for my order? Close my eyes? I am very disappointed with the new staff and the immaturity. I know when I worked in the food industry/customer service I never would treat a loyal paying customer like this and my manager wouldn’t put up with it.