Hillbilly's Family Restaurants - Cork

Hi all, Just home after a unacceptable and degrading experience at Hill Billys on Grand Parade. I know they probably have to deal with some obnoxious people now... read more Hi all, Just home after a unacceptable and degrading experience at Hill Billys on Grand Parade. I know they probably have to deal with some obnoxious people now and then who have had to much to drink and may even think that most people at...this time of night have a few. I had not been out drinking. I came to the door and left a couple go in before me before because they were a little messy. I was the only one standing at the door taking my Daughters order when one of the staff closed the door in my face indicating that he was just closing for a sec. But then he proceeded to lock the door. I went to the open exit door and said to that's very rude to close the door in someones face and lie. He said sorry but my manager told me. I then said is that your manager (his the only one wearing a white shirt). I spoke to him and said that just shutting the door in my face is rude and not on. He said something or other but wasn't sure what he said. I repeated. my self. The manager must of thought i was someone on the beer that was causing hasel etc... He then told me to F××k off. unacceptable basic customer service. I thankfully I didn't lower myself in returning with such foul language even though treated in such gross and unprofessional manner. I ask for his name, which refused to give (as i intended to make a complaint) He repeated his foul language. This is embarrassing to be spoken to in such a manner by a member of staff, even more so by a manager. Defamation of my character in front of others. This is terrible treatment of customers and the thought that if it was my daughter instead of me is unthinkable. Even if someone was drunk and out of order in some fashion- such behavior from staff and especially management is unacceptable. One understands the frustrations such staff may feel I worked in chippers as a teen now in my but this is shocking unprofessional disrespectful public behavior, never mind customer service. I will be letting everyone I know, my daughters and there friends not purchase from Hilly Billy's, for if this is how they treated a sober man buying food for their daughter, what does it say about how they would treat some young person, others who have a complaint and there I say other aspects of the quality of there food how far does their disrespect go. PS at least the cinema and the walk around town with my wife was good. And my daughter is now home safe and got food from a more worthy place of our custom.

The staff is very rude and for the quality of things they offer they shouldn’t. Only hungry drunk people go in a place this. read more The staff is very rude and for the quality of things they offer they shouldn’t. Only hungry drunk people go in a place this.

Went there this evening to get snackbox as a regular customer. Ask the lady at the till is I could get extra cheese on the chips and I pay extra .sorry we don't... read more Went there this evening to get snackbox as a regular customer. Ask the lady at the till is I could get extra cheese on the chips and I pay extra .sorry we don't do that .I ask why the lady said I ask my...manager. The lady in charge apparently says sorry we don't do that. I say you have the chips ,you have the cheese ,I don't mind paying extra money .same awnser again .sorry we don't do that .unbelievable how people can be stuck in the own world .it's ashamed because I like this place and was a regular twice weekly but it look like it doesn't matter to your manager.

I heard a lot of good things about Hillbilly's so I said I'd try it. Keep in mind, I am not too in to chicken burgers anyways but I did get one this time. It wa... read more I heard a lot of good things about Hillbilly's so I said I'd try it. Keep in mind, I am not too in to chicken burgers anyways but I did get one this time. It was an ok tasting burger(I have had tastier) but the gravy fries let me down. Too much gravy and too salty so halfway through I just couldn't eat anymore. The big pro about this place is the price! Very good deals !

Cheap chicken boxes that were on the greasy side, but descent for the price. The three piece boxes come with chips that were best while piping hot. read more Cheap chicken boxes that were on the greasy side, but descent for the price. The three piece boxes come with chips that were best while piping hot.