Dunkin' - Coraopolis

The hashbrowns were super burnt, and somehow still not fully cooked. We had to wait about 15min to get our half-dozen donuts that we ordered online 10min before... read more The hashbrowns were super burnt, and somehow still not fully cooked. We had to wait about 15min to get our half-dozen donuts that we ordered online 10min before we arrived. This was the first time I've ever ordered food from Dunkin' Donuts, and if I'min the mood for donuts again, I'll go literally anywhere else.

Was not even able to be served here. They showed ?open? online, so I walked over in the rain from a nearby hotel only to find that they were only taking ?mobile... read more Was not even able to be served here. They showed ?open? online, so I walked over in the rain from a nearby hotel only to find that they were only taking ?mobile pick up? orders, and drive thru. So after 10 mins of downloading an app and creating a loginso I could do mobile pick up, the pick up app said ?this location is not accepting mobile pick up?. So I asked an employee whatthat was about and she said that means the store is technically closed to everything except drive thru, and that they needed togo lock the door now. But they wouldn?t take my order even though I was there. So I left the store after approx. 15 mins of mytime wasted, and no food/drink. Suggestion if you are going to be closed to mobile orders or walk ins, update Google toreflect this, and also lock your doors to walk ins.

This is by far the worst Dunkin' I've ever been to. I genuinely feel sorry for the staff because it's clear that there are significant issues at the management... read more This is by far the worst Dunkin' I've ever been to. I genuinely feel sorry for the staff because it's clear that there are significant issues at the management level. You can only place orders through the drive-thru, and you should be prepared to spend at least 20 minutes waiting in line (I ended up waiting for 30). The most frustrating part is that once you're in line, you're trapped – the only way out is through the drive-thru since the exit lane is too narrow to get past the dumpster. This seems like a safety concern to me.

I truly don’t understand what makes selling coffee and donuts so challenging. Waiting over seven minutes for a drive-thru order is pointless unless you’re first... read more I truly don’t understand what makes selling coffee and donuts so challenging. Waiting over seven minutes for a drive-thru order is pointless unless you’re first in line. And if you think you can jump out of line after waiting 20 minutes and only moving up three spots, think again. The parking lot is poorly designed, which seems to be a common issue with corporate chains. Starbucks is overpriced and a bit pretentious, while Dunkin’ has steadily increased its prices and can’t manage to serve coffee in under ten minutes. I’m fed up with terrible customer service and rude employees who seem disinterested in their jobs, all while corporate complains about not being able to find good workers. Meanwhile, lazy employees expect to make $20 an hour for just four hours of work. I’ve decided to make coffee at home and hope to see these places shut down, while doing my part to push for changes that will hopefully restore things to normal soon.

The staff here are doing an incredible job and truly deserve a raise. Even though the restaurant is understaffed, they consistently provide excellent customer s... read more The staff here are doing an incredible job and truly deserve a raise. Even though the restaurant is understaffed, they consistently provide excellent customer service and high-quality menu items. My iced coffee was perfectly crafted, and the donuts were incredibly fresh.