The Lilly - Conwy

We had the miss fortune of staying in July 2023. The only good thing about the hotel is it 's location, everything else leaves a lot to be desired. This would a... read more We had the miss fortune of staying in July 2023. The only good thing about the hotel is it 's location, everything else leaves a lot to be desired. This would appear to be a 'one man band operation '. We only ever saw one member of staff, a man with zero customer skills, who hardly talked to anyone. When he did, everything was an effort and he was rude. He was the receptionist, waiter, barman, downstairs cleaner, breakfast chief and person in charge. It said that the hotel was being renovated, but we never saw any builders on the premises and it looked as though nothing was actually being done. The 'barman ' every other job) decided to shut the bar just after 10pm when the bar was full with customers and to the surprise of all present. This was despite him saying earlier that he kept the bar open until all customers left. My partner went to the ladies toilets at 10pm to be shouted at by him saying the toilets were now shut and you would have to go to your room to use the toilet. He then left around 10.30pm without saying bye to anyone. So basically there were now no staff on the premises during the night. Breakfast was a chore to say the least. The coffee was empty and my partner asked for some more. She was greated to words such as, I 'm busy and you 'll have to wait. I can 't do everything . This was his reply to most questions raised. I summary, the hotel is obviously very run down and being operated on a shoe string budget, hence the lack of staff being present. Unless you want self service, I suggest you go elsewhere.

Nice little bar within a hotel. Only had a coffee. Cappuccino was in a mug, no saucer, no spoon and sugar not offered. Used a straw (they were on the bar) for h... read more Nice little bar within a hotel. Only had a coffee. Cappuccino was in a mug, no saucer, no spoon and sugar not offered. Used a straw (they were on the bar) for hoovering up the foam. Decent coffee but staff not that attentive. Should have asked but they weren't around long enough to do so.

We recently returned from a night's stay at The Lilly. The room was extremely clean, and the staff was very accommodating. I would highly recommend this place a... read more We recently returned from a night's stay at The Lilly. The room was extremely clean, and the staff was very accommodating. I would highly recommend this place and will definitely be staying here again.

Stopped for a bite to eat and a beer with my family including the hound .. both staff on duty were very pleasant and helpful.food was delicious read more Stopped for a bite to eat and a beer with my family including the hound .. both staff on duty were very pleasant and helpful.food was delicious

We stayed at this restaurant for two nights and were extremely satisfied with the service and room. The room was nice and clean with a very comfortable bed and... read more We stayed at this restaurant for two nights and were extremely satisfied with the service and room. The room was nice and clean with a very comfortable bed and a lovely shower. The food in the restaurant was excellent and the breakfast was also very good. The staff was very helpful and pleasant. We would definitely stay here again, as we were very pleased with our experience.