The Lilly - Conwy

This was booked as a Christmas treat for a 2 night stay as we love llandudno. we arrived yesterday had a lukewarm welcome but couldn't check in for a couple of... read more This was booked as a Christmas treat for a 2 night stay as we love llandudno. we arrived yesterday had a lukewarm welcome but couldn't check in for a couple of hours. we went into town for shopping had a lovely afternoon. went back to the Lilley and checked in. room was awful light bulbs missing wardrobe all 4 sides wobbled plaster peeling off walls at top not wear and tear! bathroom was very tired spoke with young gentleman who said he would speak with dad as they had no other room available. he was lovely guy and very apologetic went down for breakfast guy (dad) this morning was dam right rude and obnoxious and argumentative we left as customer care was shocking we left without breakfast a day earlier than planned. thank you the Lilley for your care and consideration not and making me feel patronised .... please take customer service skills from your son.... I've never been so upset just wanted to leave ... their 4 star status is not true ... send in an inspector to revisit immediately no more than 2 star accommodation.

I have been to the Lilly and also when it was the Sandringham for 20 years , my Aunty Stella sadly died this month so the family visited Wales and we all had ro... read more I have been to the Lilly and also when it was the Sandringham for 20 years , my Aunty Stella sadly died this month so the family visited Wales and we all had rooms at the Lilly, 6 rooms in all. We also had the wake there and dinner in the evenings . The staff we saw Adam , Paul and Lee were excellent they need to get there pictures up on the wall and take some credit maybe not McDonalds style , Adam as Top Cat , Paul Mr Breakfast and Lee the unflappable Bar Men, I'm sure they all do other rolls but that is what I saw. Thank you to them and also the backroom staff , at our sad time it is a great place to stay all year round.

Arrived early for check in so had lunch first, the menu was good and varied and food was lovely. Check in was smooth, and the staff very friendly, it's explaine... read more Arrived early for check in so had lunch first, the menu was good and varied and food was lovely. Check in was smooth, and the staff very friendly, it's explained at check in that since covid they no longer go in to clean the rooms while you're there but if there's anything you need like clean towels/toilet paper to just let them know and this isn't something that bothered us at all. Room was lovely and clean and had a fabulous sea view. Breakfast was freshly cooked every morning and served with a friendly smile. Couldn't fault this hotel and the staff and really enjoyed our stay here, would definitely stay here again.

We had the miss fortune of staying in July 2023. The only good thing about the hotel is it 's location, everything else leaves a lot to be desired. This would a... read more We had the miss fortune of staying in July 2023. The only good thing about the hotel is it 's location, everything else leaves a lot to be desired. This would appear to be a 'one man band operation '. We only ever saw one member of staff, a man with zero customer skills, who hardly talked to anyone. When he did, everything was an effort and he was rude. He was the receptionist, waiter, barman, downstairs cleaner, breakfast chief and person in charge. It said that the hotel was being renovated, but we never saw any builders on the premises and it looked as though nothing was actually being done. The 'barman ' every other job) decided to shut the bar just after 10pm when the bar was full with customers and to the surprise of all present. This was despite him saying earlier that he kept the bar open until all customers left. My partner went to the ladies toilets at 10pm to be shouted at by him saying the toilets were now shut and you would have to go to your room to use the toilet. He then left around 10.30pm without saying bye to anyone. So basically there were now no staff on the premises during the night. Breakfast was a chore to say the least. The coffee was empty and my partner asked for some more. She was greated to words such as, I 'm busy and you 'll have to wait. I can 't do everything . This was his reply to most questions raised. I summary, the hotel is obviously very run down and being operated on a shoe string budget, hence the lack of staff being present. Unless you want self service, I suggest you go elsewhere.

Nice little bar within a hotel. Only had a coffee. Cappuccino was in a mug, no saucer, no spoon and sugar not offered. Used a straw (they were on the bar) for h... read more Nice little bar within a hotel. Only had a coffee. Cappuccino was in a mug, no saucer, no spoon and sugar not offered. Used a straw (they were on the bar) for hoovering up the foam. Decent coffee but staff not that attentive. Should have asked but they weren't around long enough to do so.