The Lilly - Full Menu

We picked this hotel because its on the west side shore for a change and so glad we did. Lovely place loved our bedroom and bed. The view was amazing... A very... read more We picked this hotel because its on the west side shore for a change and so glad we did. Lovely place loved our bedroom and bed. The view was amazing... A very comfortable night and we loved the sparkling shower room.We had a evening meal before going to the opera which was hot tasty a good choice of menu and good serving Staff great and helpful would definatly reccomend

This was booked as a Christmas treat for a 2 night stay as we love llandudno. we arrived yesterday had a lukewarm welcome but couldn't check in for a couple of... read more This was booked as a Christmas treat for a 2 night stay as we love llandudno. we arrived yesterday had a lukewarm welcome but couldn't check in for a couple of hours. we went into town for shopping had a lovely afternoon. went back to the Lilley and checked in. room was awful light bulbs missing wardrobe all 4 sides wobbled plaster peeling off walls at top not wear and tear! bathroom was very tired spoke with young gentleman who said he would speak with dad as they had no other room available. he was lovely guy and very apologetic went down for breakfast guy (dad) this morning was dam right rude and obnoxious and argumentative we left as customer care was shocking we left without breakfast a day earlier than planned. thank you the Lilley for your care and consideration not and making me feel patronised .... please take customer service skills from your son.... I've never been so upset just wanted to leave ... their 4 star status is not true ... send in an inspector to revisit immediately no more than 2 star accommodation.