Caffe Nero - Conwy

None of the reviews you write will receive a response from this chain that spans across Europe. No one seems to care. It is unacceptable that the hygiene standa... read more None of the reviews you write will receive a response from this chain that spans across Europe. No one seems to care. It is unacceptable that the hygiene standards have not improved in the last six years, and the broken toilet seat in the upstairs women's restroom is a well-known issue. It would only take me, a pensioner/housewife, about 20 minutes to clean the restroom thoroughly and replace the broken seat. Nero! Rome is burning.

We visit this branch a lot when we are take day trips to Llandudno (weekly at the moment) and daily when we stay in holiday cottage. My husband and I love it he... read more We visit this branch a lot when we are take day trips to Llandudno (weekly at the moment) and daily when we stay in holiday cottage. My husband and I love it here with our 3 small dogs. It is a dog owner's paradise, with ample seating outside with a wonderful view (you can also sit inside with your dog). The staff are mostly super friendly and always have a chat with customers they remember. If you have a food allergy keep your eyes peeled on the milk being used. A trainee barrista put the wrong milk in my coffee TWICE in a day (Isaw him doing it and he changed it both times).

This is a wonderful spot to enjoy a hot cup of coffee and unwind while exploring Llandudno as a tourist. The staff was exceptionally friendly, with barista Haka... read more This is a wonderful spot to enjoy a hot cup of coffee and unwind while exploring Llandudno as a tourist. The staff was exceptionally friendly, with barista Hakan being especially kind and helpful. The coffees he made were all delicious. I would definitely return to this Nero in the future.

Afternoon visit for coffee and cake. As we queued at the counter there were only 3 empty tables, all of which had dirty dishes on them. We asked if someone coul... read more Afternoon visit for coffee and cake. As we queued at the counter there were only 3 empty tables, all of which had dirty dishes on them. We asked if someone could clear the tables and were asked”which one do you want to sit at”. The young lady in the till asked a member of staff who was in the kitchen to clear the table which she did reluctantly, snatching the dirty dishes from the table and taking them back to the kitchen leaving spilt coffee, spilt milk and crumbs behind on the table. We waited for her to come back to wipe the table but no, we had to go and ask for her to do it. She clearly objected to having to do what she gets paid for, spraying the table and wiping the mess onto the floor with a very bad attitude and no apology. Perhaps a health and hygiene refresh, along with some customer service training is called for

Disappointed from start to finish when I visited. Service was slow with staff that didn't look like they wanted to be there, even ordering a drink seemed like t... read more Disappointed from start to finish when I visited. Service was slow with staff that didn't look like they wanted to be there, even ordering a drink seemed like too much trouble. Drinks were fine, I like them hot and the hot chocolate definitely wasn't. The tables weren't cleared and when we finally sat down they were so sticky the place needs a good clean.