Oyster - como

After finishing our meal, we paid with our VISA card. My wife signed the receipt and added a 20% tip ($25.67), bringing our total, as per their printed bill, to... read more After finishing our meal, we paid with our VISA card. My wife signed the receipt and added a 20% tip ($25.67), bringing our total, as per their printed bill, to $165.00. Once we got home, my wife examined our copy of the receipt. It clearly had a line for the tip amount, followed by a line for the total. However, we also received an itemized receipt that showed an extra $19.86 was added to the total, marked as an 18% gratuity with no explanation provided. On top of that, we were already charged over 3% (totaling $4.51) as a service fee for using our credit card. While they do advertise this fee, we accepted it. However, they did not inform us that an 18% automatic gratuity was being charged, regardless of party size. The next morning, before they opened, I left a message regarding the issue, requesting a refund of the $25.67 and explaining that this unauthorized 18% charge felt like theft. A woman, who I assume was a manager, called me back and refused to address the issue, labeling us as rude for asking for a refund and ultimately hanging up on us. I tried to explain that no reasonable person would leave an almost $50 tip for just two steaks. We have been regular patrons of Como Steakhouse and their sister restaurant, Windy City Grill, spending hundreds of dollars a month at these establishments in the past. However, that will no longer be the case. You won't receive another dime from us, as the food is not worth it. There are many other great steakhouses that do not engage in deceptive practices or ignore customer complaints while keeping their money. Save yourself the trip to Como, Mississippi, and instead visit Delta Steakhouse in Senatobia. Their steaks are just as good, and their service is exceptional. Shame on you, Como Steakhouse! If you're looking for a restaurant run by rude thieves, then Como Steakhouse is the place for you!

The manager was rude and unprofessional, making for an unsatisfactory dining experience. The waitstaff lacked knowledge about the evening's menu, which contribu... read more The manager was rude and unprofessional, making for an unsatisfactory dining experience. The waitstaff lacked knowledge about the evening's menu, which contributed to our overall inconvenience.

We had a misunderstanding with the menu, and unfortunately, the manager made the situation worse. It's the manager's responsibility to ensure customer satisfact... read more We had a misunderstanding with the menu, and unfortunately, the manager made the situation worse. It's the manager's responsibility to ensure customer satisfaction, within the constraints of the business.

Nice place above the Como Steakhouse. Nice atmosphere and food! read more Nice place above the Como Steakhouse. Nice atmosphere and food!

Looking for Char Grill OYSTERS Service: Dine in Meal type: Other read more Looking for Char Grill OYSTERS Service: Dine in Meal type: Other