Panda Express - Feedback

As an avid fan of panda cuisine, I was really let down by this place! I don’t want to leave harsh criticism, but honestly… I had asked for a larger plate and bo... read more As an avid fan of panda cuisine, I was really let down by this place! I don’t want to leave harsh criticism, but honestly… I had asked for a larger plate and bowl, and after waiting for a while, they just handed me a regular plate and bowl when I paid for my meal. They also charged me an extra $2.25 for the duck, while the duck plate combo is only a dollar more. Overall, I was left feeling quite frustrated.

I have dined here several times and have consistently enjoyed good service. read more I have dined here several times and have consistently enjoyed good service.

Pretty slow, they never have all the sides just 3-4 choices. Like seriously? TWO stations of Kung pow that's very full is silly. Chow mein can be dry and cashie... read more Pretty slow, they never have all the sides just 3-4 choices. Like seriously? TWO stations of Kung pow that's very full is silly. Chow mein can be dry and cashier's can be rude.

Just got done eating my lunch at Panda Express in the Food Court of Citadel Mall. The pros were the same as always great orange chicken and others like broccoli... read more Just got done eating my lunch at Panda Express in the Food Court of Citadel Mall. The pros were the same as always great orange chicken and others like broccoli beef. Food was served fairly quickly even though lunch rush is insane. Only problem is, it was cold and stale from sitting out, I think they need to work on keeping it fresh. Their machine that makes the chow mein doesn?t work so well either.

Marilyn and the cashier decided the amount of feed goes on your plate instead of what actually needs to go on your meal. They have a bad attitude and refuse to... read more Marilyn and the cashier decided the amount of feed goes on your plate instead of what actually needs to go on your meal. They have a bad attitude and refuse to give me a cup of water. I don't know why the company hires those type of people) worst service ever!

These are my favorite places to eat. Lines are usually long but it’s worth the price and the quantity. All staffs speak English and Spanish. read more These are my favorite places to eat. Lines are usually long but it’s worth the price and the quantity. All staffs speak English and Spanish.

I went to lunch here at Panda Citadel 12/23/2023 with my sister, mom and dadfor our last minute Christmas shopping. Both my parents are in their 80s, so they de... read more I went to lunch here at Panda Citadel 12/23/2023 with my sister, mom and dadfor our last minute Christmas shopping. Both my parents are in their 80s, so they decided to share their meal. So I asked for an extra spoon and cup for them. Julie with eye glasses was working as cashier, gave me a smirk and attitude. She was not happy to serve. So me and my family decided that we will no longer eat here at panda citadel whenever we shop here. Julie's attitude is not welcoming. Panda should train her to be respectful. The subway workers besides panda are more restpectful.

12/20/23 5:45pm, First and foremost, RATIONING, it's annoying seeing your plate get skimped out on portion, I ordered a plate and they served me like it was a k... read more 12/20/23 5:45pm, First and foremost, RATIONING, it's annoying seeing your plate get skimped out on portion, I ordered a plate and they served me like it was a kids meal, the girl with glasses serving the protein was gonna put me a second small scoop of orange chicken which seemed like a proper way to serve, and then out of nowhere she hesitated to drop it in my plate and just put it back in the protein counter instead of dropping in plate, I got even more disappointed when I got home and opened my plate up it looked like someone had already eaten out of it due to the portion I was served, very annoying

12/16 at 9pm We decided to come and eat panda because our toddler wanted honey walnut shrimp. When we got to the door to order my husband looked over and saw th... read more 12/16 at 9pm We decided to come and eat panda because our toddler wanted honey walnut shrimp. When we got to the door to order my husband looked over and saw there was a pot full of shrimp. Since it was closer to closing time, line was not as long but the manager Annie or Ann was packing the plates like it was China Express. I overheard and saw one of the cook asked the cashier what else was he making and cashier said ask the manager and he said Annie do you want me to make anything else and she looked around and nodded no. When she got to ours she did not mention anything to us that they 'll be no more honey walnut shrimp until the cashier said do you want anything else because there 's no honey walnut shrimp and I responded why didn 't she say anything while serving our food and cashier said that was on me my bad like huh?? How 's it your job to let everyone know there that the cook won 't be making anymore food.. makes no sense, your job is being a cashier. And so, he continue to ask me what I wanted and I said honey walnut shrimp, and he said there 's no more it was my bad, not once did the manager intervene and apologized. Seems like the employees kiss ass to the managers here. And so I said no she 's just being lazy and he started to become aggressive with his tone and he said any drinks and I responded a large Diet Coke and he took out two sizes of cups a regular and large and slammed them on top of soda machine and I responded I said large and I continued to say damn are you mad that you 're working late or what and he just got red and didn 't say anything but talking under his stank ass breath and the cook said oh yea I 'm so mad and walked away. How does corporate not coming to check their locations out during the holidays?

Express Chinese Food is incredibly delicious! Make sure you're ready to indulge before you dig in. read more Express Chinese Food is incredibly delicious! Make sure you're ready to indulge before you dig in.

Workers were kinda rude i just wanted to add a drink to my order and the guy told me i need to drink more water : . I left crying i love panda but i just can?t... read more Workers were kinda rude i just wanted to add a drink to my order and the guy told me i need to drink more water : . I left crying i love panda but i just can?t come back after this omg traumatizing.

Ordered the three entree plate: kongpao chicken, beef and walnut shrimp. Food tastes good. The walnut shrimp was a bit too sweet. They didn?t have soup yesterda... read more Ordered the three entree plate: kongpao chicken, beef and walnut shrimp. Food tastes good. The walnut shrimp was a bit too sweet. They didn?t have soup yesterday which was a disappointment.

As a frequent panda lover, I found this location to be quite disappointing! I don't want to leave a harsh review, but I had requested a larger plate and bowl. A... read more As a frequent panda lover, I found this location to be quite disappointing! I don't want to leave a harsh review, but I had requested a larger plate and bowl. After waiting for a while, they only provided me with a plate and a bowl, even though I had already paid for my food. They charged me an extra $2.25 for the entrée, when adding it to the plate combo should only have been an additional dollar. I can't help but feel a bit scammed.

As a vegetarian, I'm not familiar with the food options, but I've visited various Panda Express locations and noticed that they are always crowded, whether in m... read more As a vegetarian, I'm not familiar with the food options, but I've visited various Panda Express locations and noticed that they are always crowded, whether in mall food courts or at the airport.

The service at this restaurant is extremely slow; we had to wait over 20 minutes for our order. They only offered bottled water, even though the soda machine wa... read more The service at this restaurant is extremely slow; we had to wait over 20 minutes for our order. They only offered bottled water, even though the soda machine was functioning perfectly. With two kids who really needed water, I was disappointed to see that they prioritized selling bottled water for profit. It's quite frustrating.