Reviews - Panda Express
Reviews summary
Panda Express at the Citadel Mall offers a mix of experiences, with both commendable and concerning aspects. Guests rave about the generous portions of favorites like orange chicken and broccoli beef, particularly appreciating the efficient service during busy lunch hours. However, complaints surface regarding the inconsistency of food freshness, with some items served cold or stale. Additionally, patrons have noted issues with limited side options and unhelpful staff attitudes. Despite these challenges, the restaurant remains a popular choice for shoppers due to its convenient location and the comforting familiarity of its classic dishes.
Was Dathan Pompa at Panda Express a mag?
Loraine and Millie excelled in handling a busy rush hour. They skillfully diffused a situation with an upset customer who was acting selfishly and entitled, all while maintaining a professional and positive demeanor. The whole team was exceptionally supportive! View all feedback.
What Sharie Huang dislikes about Panda Express:
This restaurant doesn't offer tap water; if you want water, you'll need to purchase their bottled options. They don't provide any explanation, just asking, "Do you want it or not?" View all feedback.
Reviews from various users
Last update : 21.02.2025
Workers were kinda rude i just wanted to add a drink to my order and the guy told me i need to drink more water : . I left crying i love panda but i just can?t come back after this omg traumatizing.
Ordered the three entree plate: kongpao chicken, beef and walnut shrimp. Food tastes good. The walnut shrimp was a bit too sweet. They didn?t have soup yesterday which was a disappointment.
As a frequent panda lover, I found this location to be quite disappointing! I don't want to leave a harsh review, but I had requested a larger plate and bowl. After waiting for a while, they only provided me with a plate and a bowl, even though I had already paid for my food. They charged me an extra $2.25 for the entrée, when adding it to the plate combo should only have been an additional dollar. I can't help but feel a bit scammed.
As a vegetarian, I'm not familiar with the food options, but I've visited various Panda Express locations and noticed that they are always crowded, whether in mall food courts or at the airport.
The service at this restaurant is extremely slow; we had to wait over 20 minutes for our order. They only offered bottled water, even though the soda machine was functioning perfectly. With two kids who really needed water, I was disappointed to see that they prioritized selling bottled water for profit. It's quite frustrating.
Last update : 21.05.2024
Loraine and Millie excelled in handling a busy rush hour. They skillfully diffused a situation with an upset customer who was acting selfishly and entitled, all while maintaining a professional and positive demeanor. The whole team was exceptionally supportive!
This restaurant doesn't offer tap water; if you want water, you'll need to purchase their bottled options. They don't provide any explanation, just asking, "Do you want it or not?"
I went to lunch here at Panda Citadel 12/23/2023 with my sister, mom and dadfor our last minute Christmas shopping. Both my parents are in their 80s, so they decided to share their meal. So I asked for an extra spoon and cup for them. Julie with eye glasses was working as cashier, gave me a smirk and attitude. She was not happy to serve. So me and my family decided that we will no longer eat here at panda citadel whenever we shop here. Julie's attitude is not welcoming. Panda should train her to be respectful. The subway workers besides panda are more restpectful.
Express Chinese Food is incredibly delicious! Make sure you're ready to indulge before you dig in.
12/20/23 5:45pm, First and foremost, RATIONING, it's annoying seeing your plate get skimped out on portion, I ordered a plate and they served me like it was a kids meal, the girl with glasses serving the protein was gonna put me a second small scoop of orange chicken which seemed like a proper way to serve, and then out of nowhere she hesitated to drop it in my plate and just put it back in the protein counter instead of dropping in plate, I got even more disappointed when I got home and opened my plate up it looked like someone had already eaten out of it due to the portion I was served, very annoying
Last update : 01.05.2023
The ideal place to recharge after a long day of shopping! There’s usually a line, but that just shows how amazing the food is! The staff is also exceptionally friendly!
Panda Express is located in a small courtyard near the main entrance, which makes parking fairly easy, even on a busy Saturday afternoon. When we got there, we almost opted to leave because there were 10 people in line outside, but it moved surprisingly fast. The staff was efficient, and the food was fresh and generous, especially the noodles—I felt like they gave bigger portions than I'm used to.
I just had lunch at Panda Express in the Citadel Mall Food Court. The positives were consistent as always: generous portions of orange chicken and dishes like broccoli beef. The service was quite speedy, despite the hectic lunch rush. However, the food was cold and stale from being left out, so I believe they need to work on keeping it fresh. Additionally, the machine for making the chow mein wasn't functioning properly.
The service was quite slow—we waited 20 minutes before being attended to. Although the soda machine was working, the server only offered water. We have two children who urgently needed water, and it was disappointing that they charge for it. Overall, it was a frustrating experience.
Pretty slow, they never have all the sides just 3-4 choices. Like seriously? TWO stations of Kung pow that's very full is silly. Chow mein can be dry and cashier's can be rude.
