Tim Hortons - Columbus

Casual, Coffee, Coffee & Tea

Tim Hortons

Tim Hortons
2.4 / 5 (540 reviews)

Menu

We might have the menu of Tim Hortons from Columbus in the photos. You might find a list of dishes and drinks further below.

Franchi Lake's Tim Hortons location has garnered a string of disappointing reviews, highlighting persistent management issues over the past two years. While the staff are noted to be generally friendly, they are often perceived as understaffed and unprofessional. Customers report rude interactions, frequent mistakes in orders, and a glaring lack of attention to detail, including being out of key menu items during peak hours. The inconsistency in service and the seemingly disengaged employees have left patrons frustrated, leading to calls for management to address these operational shortcomings to retain their customer base and improve overall dining experience.

Last update: 17.01.2026 from: User

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Feedback

★ 2.4 / 5 from 540 reviews

Was Anonym at Tim Hortons a mag?
I am a fan of Tim Hortons, so I decided to give this location a few chances since it is close to my workplace. However, every time I visit, something is either messed up or missing. The employees seem disinterested and do not want to be there. If they don't care, why should I? View all feedback.

What Anonym dislikes about Tim Hortons:
The restaurant is poorly run and has been for at least two years. The staff are generally friendly, but they seem understaffed. I asked for three different items and was informed that their budget was not sufficient to order everything they needed. View all feedback.

I am a fan of Tim Hortons, so I decided to give this location a few chances since it is close to my workplace. However, every time I visit, something is either messed up or missing. The employees seem disinterested and do not want to be there. If they don't care, why should I?

The restaurant is poorly run and has been for at least two years. The staff are generally friendly, but they seem understaffed. I asked for three different items and was informed that their budget was not sufficient to order everything they needed.

We ordered two small coffees and experienced very rude customer service. It was difficult to place our order when we went to collect it. The coffees we received were watery and not enjoyable to drink. We urge the company/Franchi Lake to investigate this issue further. The employees appeared to dislike their jobs, which reflected in their treatment of customers. We hope this feedback will be taken into consideration and addressed in a more appropriate manner.

This place should be closed. 3rd time in this week I'm gone and they're out of everything at 10 o'clock. no sign or something you have to hold.

Very overrated, bad coffee and stale pastries and donuts. Its always a last resort, comparable to gas station coffee and pastries.

More information

QR-Code for the menu

QR-Code zur Speisekarte von Tim Hortons

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