Subway - Columbus

Friendly girls. Sandwiches were pretty good. read more Friendly girls. Sandwiches were pretty good.

I visited the restaurant for a sandwich a bit late in the evening (around 8:20 PM). Given that they close at 9 PM, I wasn't expecting much and was willing to be... read more I visited the restaurant for a sandwich a bit late in the evening (around 8:20 PM). Given that they close at 9 PM, I wasn't expecting much and was willing to be patient. I ordered the Titan Turkey footlong. While they were preparing it, I noticed it looked a bit thin, but I brushed it off as my imagination. However, when I was ready to eat, I realized that even when I cut it into a six-inch portion, it was still lacking. I ended up with barely one layer of turkey, even though the Titan is supposed to have 33% more. I won't be returning to this Subway anytime soon.

I placed an online order for two Footlong subs and picked them up, but when I got home, I found that my subs had no cheese. I tried calling the restaurant for 1... read more I placed an online order for two Footlong subs and picked them up, but when I got home, I found that my subs had no cheese. I tried calling the restaurant for 10 minutes, but no one answered, so I drove back to have them either add cheese or remake my subs. One of the employees took my sub apart, but still, there was no cheese. They advertise "2X the Cheese" on their Subway Club Sandwiches, but I was disappointed to see that wasn’t the case. They called the owner, who instructed them to remake my sandwiches. I thought this was just a one-time issue. While I was at the restaurant, I placed another order and watched them make the sandwich. To my surprise, they only added four slices of cheese instead of the advertised eight. When I pointed this out, they became angry and insisted that a Footlong only comes with four slices. I didn’t think showing them their own promotional materials would help, so I asked them to cancel my order. They refused, which led me to sit down and call my bank to dispute the charge since I wasn't accepting the order. Eventually, they contacted the owner, who agreed to cancel my order. Later that evening, I visited another Subway, and the same woman from the previous store recognized me when I sat down to place my order. She informed me that they were out of spinach, wheat bread, and Provolone cheese. I agreed to substitute different ingredients, as there was no issue with that. However, after a few minutes, she asked if I had placed my order yet. When I explained that I was just substituting the out-of-stock items, she told me to leave the Brickerton Subway or she would call the police. I was taken aback, as I had quietly sat down, intending to order online for a discount. Her name looked like Marion, and I felt incredibly embarrassed since there was another customer in the store witnessing the situation and I didn't deserve that treatment. I have since submitted a complaint to Subway's corporate office about my experiences, including the incident with the owner. I’m still shocked by how I was treated. I’ve been a loyal customer of Subway since January 1995, back when I used to drive a truck across the United States.

Just was not like the Subway I'm used to read more Just was not like the Subway I'm used to

I ordered a simple club sandwich through the app, and while it was ready on time, it wasn't what I expected. It was toasted, which I didn't request, and it was... read more I ordered a simple club sandwich through the app, and while it was ready on time, it wasn't what I expected. It was toasted, which I didn't request, and it was missing the bacon and avocado, both of which I paid extra for. It also seemed to lack the double cheese I had ordered. I'm really disappointed that they couldn't get such a straightforward order right.