Chuy's - Columbus

I went here for the first time yesterday, and had placed an order to go, once I got to the restaurant. I ordered their flauta's and the only thing I asked, that was different from the menu, was to leave all sauce/cheeses/pico etc. off of the flautas. About 20 minutes after waiting for my to go order, someone (female from the kitchen) came out and said there was some confusion with my order and asked if I requested the sauce was to be left off the top of the flautas, and I told her yes and that I wanted them crispy and therefore, no sauce on top. She told me no problem and they would be right up. I watched people that were in line with me (when I got there) that were sat at tables for lunch, while I was still waiting for my order to go, be done and leaving. I also watched the manager come to the front to interview a person for a position and then also provide a customer with two $25 gift cards, and asked if I was the one there to interview with him. Honestly, an hour later, the women from the kitchen came out and apologized for how late it was and said she gave me extra chips. She then charged me the full amount! I will say that the chicken was nicely flavored but there was no evidence or taste of cheese in the flauta's!! It was supposed to be served with pico, gaucamole and sour cream, which I got none of them. I did get the ranch/jalepeno and salsa. To me, this is not how you treat customers, when you were the one to mess up.

The menu is very limited I love Mexican and me and my friend has a hard time finding something we liked to order. I'd recommend going to another Mexican place lots of better ones around. Our bill was incorrect, but I paid it because it took so long to get in the first place.

Food was cold. overall just not good. I was with 4 people and only 1 out of the 4 people got exactly what they ordered. The server took forever. Food came out 35 minutes after we ordered. Would not come back here or recommend this location.

Went on a Sunday afternoon. We had to wait 5 minutes for a table, but our server greeted us immediately and provided drinks and chips/salsa. The salsa was very fresh and just the right heat. It was then about 15 minutes or so until we saw our server again. There were several large parties but it seemed too long. Food took awhile to come out too. Food was fine, but nothing special. I thought we were paying for elevated Tex Mex, but it didn’t seem particularly flavorful. The atmosphere is nice and festive, but the floor was very very sticky. Would go back for the chips and salsa

The food is always great (fajitas are my personal favorite). Atmosphere is always great.Only issue is that a lot of others usually think this too, so there is normally a 20 minute or so line to sit down (at least on the weekend).