Bojangles - Columbus

Fast Food, Chicken, Wings
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Bojangles

Bojangles
2.8 / 5 (158 reviews)

Description

Bojangles in Columbus, GA, has garnered mixed reviews, showcasing a concerning dichotomy in customer experience. While some diners rave about the flavorful food and friendly staff, others express disappointment with service and food quality. Issues such as dry chicken, incorrect orders, and unprofessional behavior have marred experiences for many. Although some patrons appreciate the cleanliness and social distancing measures, the inconsistency between locations has left newcomers wary. Amidst a warm atmosphere and culinary enjoyment for some, the overall sentiment highlights a pressing need for improved service and attention to food quality to better meet customer expectations.

Last update: 17.01.2026 from: Kristen

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★ 2.8 / 5 from 158 reviews
kristen-hammond
12.05.2025

I just left this bojangles. I ordered two combos and waited about 15 minutes. There were no cars in the parking and 3 guys working who were just goofing off and talking. I realized when I drove off they only handled me one combo box in the bag, so Idrove back around to get my second combo. After pulling out, I also realized that we were missing our two sides, biscuits, anddipping sauces. I was too tired and annoyed to go back. Don?t waste your time here

lisa-gonzales-bush84
12.05.2025

My family loves the taste of Bojangles food. But, the employees at all the Columbus GA locations are awful, it's like they want to get paid for showing up and doing nothing!!! The lobby's are always closed! The employees make you wait so they canconversate with each other and the friends they have hanging around! I don't understand how the owners of these locations canallow there businesses to be ran into the ground.

dart93-ojore
12.05.2025

Ordered the 20 piece family, and basically the chicken and the sides were warm which isn't really the complaint but 2 of our sides were missing and one of them being fries. There were burly any fries in the holder and looked old.. yall have to do betterat this location, and if customer service isn't your priority you should not be in the business. Raise the standards forhiring..

diane-conner-2
12.05.2025

Worst service ever. Reverse discrimination .Went by Saturday morning for a couple biscuits. I was the only customer at all. Went to drive thru, had to wait and wait and wait to be helped. Then got attitude from order taker. Got my order wrong and they allstared at me thru window like a was a science experiment. Very rude and unprofessional staff. Shoved food at me and turnedaround. I'll stick with the bojangles I like best on Schomburg rd. 1st and last visit to airport location.

brittany-b-doctor625
27.10.2023

This is the second time my order has been incorrect, even though they repeated it back to me and confirmed it was right. I was really frustrated to discover the mistake only after I got home.

FAQ

The restaurant offers the opportunity to experience sports on a TV / screen.

The restaurant accepts the common credit cards.

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