Han Jiang - Colts Neck
Han Jiang
Description
**Restaurant Review: A Mixed Bag of Experiences**
This restaurant offers a range of experiences, showcasing both strengths and weaknesses. While many patrons commend the improvement in food quality and accuracy of orders, issues persist with customer service. Some diners express frustration over order mishaps and a lack of responsiveness regarding credits. Yet, dishes like Hot and Sour Soup, Mongolian Beef, and Chicken with Broccoli have received rave reviews for their flavor and spiciness. Friendly staff and standout items like fried dumplings and egg rolls enhance the appeal. Overall, the restaurant shows potential for a bright future if it can refine its service.
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Feedback
I ordered delivery to Colts Neck Hotel and was thoroughly impressed. The Hot and Sour Soup and Mongolian Beef were among the best I’ve ever had from a Chinese restaurant. They were served hot, packed with flavor, and had the perfect level of spiciness. Highly recommend!
They offered to send me one order of Eggplant Shrimp, but my wife and I didn't want to wait. Instead, they suggested I could have a free order of Eggplant Shrimp on my next visit. I requested that they simply credit my credit card for the missed order, but I was informed that they cannot process that sort of transaction. I then mentioned that I would bring my receipt on my next visit to ensure I receive the promised free Eggplant Shrimp. It's simply unbelievable to me that they cannot provide a credit to my card. Overall, I found their customer service to be extremely lacking!
It appears that the restaurant is making progress. The food has improved, and the orders are more accurate. However, I do wish the delivery person would smile a bit more.
