Applebee's Grill - Clive

Very slow service. Took 15 minutes to get my drink and 45 minutes to get food last night. Place was maybe half full. Ordered burger medium well and it was mediu... read more Very slow service. Took 15 minutes to get my drink and 45 minutes to get food last night. Place was maybe half full. Ordered burger medium well and it was medium rare at best. I would have liked to have it sent back to get it cooked more but no one came back for 10 minutes. Server was kind at least.

I stopped here after 12 hours of driving (with 12 more to go for the only meal/ rest I could afford the time to stop for. It was around 2 p.m. in the afternoon,... read more I stopped here after 12 hours of driving (with 12 more to go for the only meal/ rest I could afford the time to stop for. It was around 2 p.m. in the afternoon, so they had customers, but the lunch crowd had significantly passed. My steak was cold, ordered well-done, yet bleeding onto the plate, and my baked potato was so cold the butter wouldn't even melt on it. Our rarely-seen waitress never returned for a meal check until she arrived to give us our bill. I immediately informed her that my non-eaten food was cold and not fully cooked. (Not to mention that our drinks had been empty for the entire time since our meal arrived. Because I was in a hurry and had already spent over an hour in the restaurant (with zero food consumed , I told her I could not wait to have it re-cooked as the first go around took an hour. She told me she'd have to tell the manager. After thirty more minutes (we were quickly approaching being in the restaurant for TWO HOURS , the waitress returned and said a large party had requested their bills be split, so the manager had been busy with this and couldn't attend to us, so he had told her that she could offer me 10% off of my meal. I'm like...10%??? For a bleeding meal that was too cold to eat? I demanded to see the manager at this point. She left, returned 20 MINUTES later to tell us that the manager was still too busy splitting checks to help us and still offered the 10%. I'm like...why can I NOT speak to a manager? She replied that the bills being split were for a local men's softball league and they were running late for a game. I informed her that I was driving cross-country to be with my dying father and this was the ONLY time I'd spent in the 24 hour drive to stop, relax, and eat. She dumbly looked at me and refused to give me the 10%. I left while the manager was STILL splitting checks. I highly doubt it was that hard or needed to take that much time. I did make it home in time to see my dad before he died, but with only a few hours to spare and had I known, I'd much rather have starved and spent the time with him. Never again will I go to any Applebees. I hope they fired the waitress and manager for the sake of other customers. Epic worst restaurant experience ever. You should be ashamed of yourselves.

Service was slow . Took forever to get our food. Chicken and shrimp was good but not sizzling hot like last time. Steak was over cooked not once but twice. Mana... read more Service was slow . Took forever to get our food. Chicken and shrimp was good but not sizzling hot like last time. Steak was over cooked not once but twice. Manager made it right by discounting our check. Plus added a dessert.

Slow and bad service also got an appetizer of buffalo boneless wings and it didn't look like they were shaking it well. read more Slow and bad service also got an appetizer of buffalo boneless wings and it didn't look like they were shaking it well.

The food was excellent and the drinks were quite good as well. However, it took 15 minutes to prepare my drink, and then I could see it sitting at the bar for a... read more The food was excellent and the drinks were quite good as well. However, it took 15 minutes to prepare my drink, and then I could see it sitting at the bar for an additional 5 minutes before it was brought to me. Our server didn't check on us for another 10 minutes after that. We spent nearly 90 minutes there, but our experience could have been cut down to about 45 minutes if the service had been more attentive.