Dairy Queen Grill Chill - Clearbrook

Usually go there after dinner for desert and it used to be our fav spot. But, last couple times, we ordered triple fudge hot brownie. Whatever we got was anything but hot. We did go back within 1 minute of picking our stuff via drive thru, the person literally said that if it is not warm then we can go home and heat it up in our own microwave. All we asked nicely and politely if they could heat it up again for us. The person flatly refused to do so. This is not customer service. The management should train their staff at least to be compliant with the product presentation. I would rather drive further away than to go at this location. Management should note that this way you will lose customer trust and business.

Took over 10 min to take order and then another 15 min to give food in drive thru

Very poor service at this Dairy queen location and very inconsistent. I have gone a few times in the last couple weeks for large strawberry sundaes, but what I've been getting is anything but the large sundae I've ordered. Does this look like a large sundae for $5??

The first issue was that it was take out only as it looked like work being done in the dining area, which was posted, so I had to manage. Next was I ordered the 6 piece chicken basket. Normally, this comes in a big container, yet what I got was 6 pieces of chicken in a cup style holder, a small amount of fries in another holder, which was placed on top of the chicken. So, the container bottom was open on top of the exposed chicken. Worse service I have ever seen in a fast food establishment, portion wasn't correct as I have ordered chicken strip baskets before. Will never return to this establishment ever

Under some Reno’s so you can’t dine in. Not sure how long, you can still get food to take away or drive