Subway - Clear Brook
Subway
Description
This sandwich shop delivers mixed experiences: when staffed well, subs are carefully built, quickly prepared for takeout and cut to order; when service lapses, customers report rudeness, slow lines, glove‑use hygiene problems and being denied service at closing. Food quality can be excellent, but expect inconsistency in staffing and service.
Feedback
What a gem is working at this location in Clearbrook, VA! Shannon (I believe that was her name) was the only one working with a line of people waiting to order. She demonstrated a professional calmness as she took and prepared our order quickly and we never felt rushed. We were traveling and took the subs to go and they were probably the best subs we ever had from subway and they didn’t fall apart like the other subs I have purchased in the past. When I asked if she could cut our foot longs in 4 pieces, she happily took care of that for us. These days it is so hard to find good help and many would have closed down shop if having to serve all those people by themselves. This young lady “did whatever it took” to serve each one of us and she should be recognized by corporate in whatever ways possible. Our tip certainly didn’t cover her commitment to her job and the Subway brand.
What a gem is working at this location in Clearbrook, VA! Shannon (I believe that was her name) was the only one working with a line of people waiting to order. She demonstrated a professional calmness as she took and prepared our order quickly and we never felt rushed. We were traveling and took the subs to go and they were probably the best subs we ever had from subway and they didn 't fall apart like the other subs I have purchased in the past. When I asked if she could cut our foot longs in 4 pieces, she happily took care of that for us. These days it is so hard to find good help and many would have closed down shop if having to serve all those people by themselves. This girl did whatever it took to serve each one of us and she should be recognized by corporate in whatever ways possible. Our tip certainly didn 't cover her commitment to her job and the Subway brand.
I was in line behind another customer before ten. They close at ten but I was denied service due to the lady in front of me being chosen as last customer. Even after I stood while she was making other sandwiches. She had plenty of time to make the lady in front and mine.
My experience was awful from the employee putting steak instead of chicken on my sub to at the end not accepting my gift card because machine was broken. I will not be back the second time with poor unpleasant service. Plus she had a poor attitude blaming it on working past schedule. I stopped in at 6:30pm on Jan 29th 2022
