Kfc - City of Middletown

If I could give this place zero stars I would. It was my first visit and my last. My husband and I drove up to the drive-through and asked for six pieces of chicken. The lady then kept quoting us $36. That didn’t make sense to us and when we told her that she was very rude so we just drove off.

This is the second time I did a mobile order. Got text saying order was ready. Went inside was told the chicken pot pie was going to be another twenty minutes and they were out of the apple bites. I told them to take them off the bill they refused...I have to go through my credit card to dispute bill.There were about 8 employees standing in a group just talking and laughing. Meanwhile my order wasn't ready, the place was a mess. The manager was very dismissive.I will never go back to this roach trap restaurant. Very disorganized the employees are lazy and the manager can't manage.I left without my order and a dispute on my credit card

Save your money! Worst KFC ever. Full of rude people and the worst customer service. I was picking up a mobile order for somebody, 1st issue is they don't use a order number just ur name. Took them 10 minutes to figure out the order I was picking up even after repeating the name to them 500 times. I was then told that my pickup time wasn't for another 12 minutes to pull Around. After sitting out front for another 20 minutes or so I go inside and there is now a line forming for the drive thru. mind you it's been empty inside and out since I got here 30 minutes ago and was told to wait. They proceed to let me stand there just ignoring me while they do nothing behind the counter. Finally I get someone's attention and at this point I've now been waiting 40 minutes on mobile order that should have been ready. His reply was okay, I'll get that started. Started? Really nice.... While I'm waiting some more a elderly women walks in, same two idiots doing nothing behind counter and no other customers in restaurant, they let her stand there with her money in hand waiting to order for at least 13 minutes before they turned out and acknowledged her standing there. Food comes out cold, floors and kitchen within eye view are all disgusting, garbages overflowing. I Repeat do not waste your time or money here. You will regret it after you wait a hour or more at a dirty, empty restaurant putting out cold mediocre food.

Sticky Cheeky sweet n sour nuggets waswhat I order but I received Nashville Spicy chicken, I couldn't even eat it. I didn't notice until I got home so I wasn't going to drive all the way back to exchange the chicken. The employees are young, unfocused, they seemed to be goofing around alot, rough housing with each other, and when I asked for a straw the girl at the window was annoyed. I usually enjoy KFC but I won't be going back, it's expensive for fast food and bad service. I would not recommend it, it's very disappointing and frustrating to waste money on food I couldn't eat.

Placed a mobile order and waited 40 minutes for food at the drive through, at 9:00 at night not even during busy hours. 0 out of 10 respect