Arby's - Cincinnati

The employees were pretty nice. We placed our order, pulled up to the window and paid. The employee at the window told us there would be a wait for our sandwich... read more The employees were pretty nice. We placed our order, pulled up to the window and paid. The employee at the window told us there would be a wait for our sandwiches and to pull up to the door, which is understandable as we wouldn't want to inconvenienceother customers. We waited about 15 minutes for them to bring out the food but they didn't have the drinks so we asked. Theemployee seemed really confused but we explained that we didn't get them at the window, so he went back and didn't return for atleast 5 more minutes. We understand that they are probably busy but the whole thing seemed a bit disorganized.

It's good food is hot and made well the wait is a little long though read more It's good food is hot and made well the wait is a little long though

The manager was very abrasive The ketchup dispenser was clogged. She first dismissed my complaint then went to the dispenser and slammed a few times and said th... read more The manager was very abrasive The ketchup dispenser was clogged. She first dismissed my complaint then went to the dispenser and slammed a few times and said there it is fixed. The problem is not the dispenser but the total lack of regard for customerservice. Oh yes did I mention that they forgot our meal as well. Don't think I will be going back.

We came through and got two classic roast beef meals, so it should have been a very ordinary visit. But the young man working in the drive through window was so... read more We came through and got two classic roast beef meals, so it should have been a very ordinary visit. But the young man working in the drive through window was so friendly it really stuck out to us. It really brightened up our night and left a good impressionon us. We will be visiting again!

Tried to return my food because it wasn't made right. Was told by the manager that she was gonna call the police because I had to come up here for a third time... read more Tried to return my food because it wasn't made right. Was told by the manager that she was gonna call the police because I had to come up here for a third time to return my food. She was rude reeked of vodka as she leaned across the counter demanded that I not sit against her counter. As I was waiting for her to give me my money back, someone in the back decided to start running their mouth on me. Meanwhile, the whole time the manager is still telling me how wrong I am. I was content on not saying anything. I just wanted to get my refund leave. I didn't initiate any conversation while I was standing at the counter waiting for the refund. The manager kept talking while I was standing there. The person in the back felt it was their duty to chime in berate me as well. When I left the restaurant, the manager proceeded to follow me out the door with the employee from the back following behind. I felt threatened at that point. Why was it necessary for a manager to follow me out the door when I was obviously leaving? Let alone TWO Arby's employees.