Gong Cha - Chino Hills

Excellent service by the lady named Maria. We were looking for the gingerbread cup and she kindly gave us an extra one after going to many sold out places: .

First time going to a Gong Cha. Tried this one since I was in the area. I ordered one drink and I was the only customer in the place at the time. The first time they gave me my drink, I noticed they forgot a topping (boba) and I noticed and mentioned it to them. They remade the entire drink and handed it to me. Gotta say that they took a long while to make it.. that's fine if the drink tasted good. The boba was undercooked. The taste and service won't make me want to come back again.

Hey JP here, Went in today after checking out the new pub. The cashier Laurie was very helpful. She had good attitude and smile. She gave good explanation to the drinks and topping options. She also made drinks taste good. Got an Earl grey milk tea. Definitely coming back for her

I went in to get a straw and the lady who works there was extremely rude. I told her the drink was bought earlier and she wouldn 't let me get a straw. I asked for her name and she refused to provide. she demanded that I Ieave. I purchase drinks here often. if I was the owner I would fire her because she is not suited dealing with customers. they will lose business because of her Additional comment: I wanted to add after seeing the owner 's response. I 'm clearly not the only person who experienced such bad service. Check out the reviews before. The response from Mary is false. She never asked for a receipt she immediately demanded that I leave. it was her not her employee that had such a bad attitude towards her customer. Good luck with your business

So there making use the kiosk machines also you don't have several blended drinks ???I don't recommend this place the staff is rude ! Theres plenty of places in Chino hills for boba