Willow Room - Chicago

This was my first visit since the water leak last year and it was fantastic. Our bartender, Santana, was absolutely amazing. He was attentive and friendly, maki... read more This was my first visit since the water leak last year and it was fantastic. Our bartender, Santana, was absolutely amazing. He was attentive and friendly, making the evening even more enjoyable. I will definitely be returning with friends because of him!

We had a 7:30 reservation for 2, but ended up waiting 30 minutes to be seated. I understand that other diners had finished their meals and were chatting, but wi... read more We had a 7:30 reservation for 2, but ended up waiting 30 minutes to be seated. I understand that other diners had finished their meals and were chatting, but with only 4 tables and multiple people waiting for their reservation, I would have expected better service. They did offer us a complimentary glass of wine, which was a nice gesture, but a half-hour wait was not ideal. However, the food was delicious.

I paid $20 for a cheeseburger that was no different than what I could have gotten at McDonald's. The same goes for the fries. I was hoping for a more upscale bu... read more I paid $20 for a cheeseburger that was no different than what I could have gotten at McDonald's. The same goes for the fries. I was hoping for a more upscale burger and better quality fries for the price of $19.99. Perhaps I just ordered the wrong item.

We went for Restaurant Week Brunch and found a wide number of brunch item to choose from. The items that we tried were all great with nice portions. The menu it... read more We went for Restaurant Week Brunch and found a wide number of brunch item to choose from. The items that we tried were all great with nice portions. The menu items being delivered to neighboring tabes made us want to return to try them. The wait staff was friendly and helpful. The Willow Room can be a bit loud but only a minor hinderest to conversation. Food: 4 Service: 4 Atmosphere: 4 Meal type: Brunch Price per person: $50–60

The restaurant appears to seat minorities in the basement. I made an early reservation with my wife for dinner at 5:45pm on a Friday. We expected to sit upstair... read more The restaurant appears to seat minorities in the basement. I made an early reservation with my wife for dinner at 5:45pm on a Friday. We expected to sit upstairs as the restaurant was half empty with open 2 tops available when we walked in, but the hostess sat us in the basement at the worst table next to the bar. The basement is small, smelled like mildew and atmosphere is complete opposite of the main floor. As they started seating more people downstairs I noticed that the table next to us were two asian ladies, the couple at the bar next to us were asian and there was another asian couple seated on the other side of the basement. That was four separate asian couples seated in a small basement all before 7pm. I was curious to see what the demographic was upstairs, so when we left I looked around and... well, I think you know where this is going. I'm very disappointed and disgusted, but interested to see if others had the same experience.