Wendy's - Chicago

This is one of the better locations overall. It's clean and comfortable, and the food is well-prepared. However, the customer service could use improvement, esp... read more This is one of the better locations overall. It's clean and comfortable, and the food is well-prepared. However, the customer service could use improvement, especially when handling issues with orders.

They got my order wrong and didn't answer the phone when I called. #dontgohere #dontorderfromhere read more They got my order wrong and didn't answer the phone when I called. #dontgohere #dontorderfromhere

I’m not sure why I’m even writing this review. If you’re using it to decide whether to visit this Wendy’s, you might want to reflect on your priorities. It’s ju... read more I’m not sure why I’m even writing this review. If you’re using it to decide whether to visit this Wendy’s, you might want to reflect on your priorities. It’s just a Wendy’s – it’s perfectly fine. The service is quick, and the food is decent. Now, go enjoy your day!

UPDATED 3/5/24: I decided to give them another chance due to a good deal on the Wendy's app. To my surprise, the restaurant was clean, and my food was fresh and... read more UPDATED 3/5/24: I decided to give them another chance due to a good deal on the Wendy's app. To my surprise, the restaurant was clean, and my food was fresh and tasty! This was during the high school rush, so I was impressed. I might consider returning again and will provide a more detailed review if I do. It seems like they are moving in the right direction to improve this location.

Manager rude stated they no longer provide service at the front counter. Other employee ask me what I want . The food is never hot when I go there . This Wendy’... read more Manager rude stated they no longer provide service at the front counter. Other employee ask me what I want . The food is never hot when I go there . This Wendy’s restaurant l