The Kennison - Chicago

This could be a gem of a place but the night we dined, they were short on waitstaff , the food took a long time to get to our table and then seemed overdone.... read more This could be a gem of a place but the night we dined, they were short on waitstaff , the food took a long time to get to our table and then seemed overdone. Unfortunately, it was too cold, otherwise, this looks like the perfect place for sitting outside on the patio with a view of the river, open air and energetic city vibes.

Food was not hot, luke warm at best. Server couldn't answer simple questions about the menu or the fireworks cruise after dinner. Very disappointed with the wh... read more Food was not hot, luke warm at best. Server couldn't answer simple questions about the menu or the fireworks cruise after dinner. Very disappointed with the whole meal. Fireworks we're awesome!

The restaurant did not honor our gift card. They also did not call my husband back when he wanted to speak to a manager. read more The restaurant did not honor our gift card. They also did not call my husband back when he wanted to speak to a manager.

Food was pretty good, but our server was really lacking. It took 20 min to get drinks, and then she left us for another 20 min without taking our order. They al... read more Food was pretty good, but our server was really lacking. It took 20 min to get drinks, and then she left us for another 20 min without taking our order. They also brought out the wrong table's food, so half of us got our food while the other half waited another 10 min. We had to constantly track her down for things, such as refills and the check. Not sure if I can recommend.

Service was not good at all. After waiting so long for a server, my friend had to stop our server to ask if we could order. 3 minutes after I placed my order I... read more Service was not good at all. After waiting so long for a server, my friend had to stop our server to ask if we could order. 3 minutes after I placed my order I asked if I could change it and was told not a chance. Order has already been placed. My friend asked for her latte several time and finally received it at the end of our meal. In the end, our bill was wrong. I showed the server how one of the items was more than what the menu stated. He actually told me there's nothing he can do. I had to ask for a manager and showed him the discrepancy. The manager was great. He immediately saw and corrected the mistake. If the server couldn't change the bill he should have taken it to a manager, rather than have me ask for a manager. It was an embarrassing situation, but it was a matter of principle. I'm sure it's an isolated situation and I will go back. My food was just ok. My friends liked theirs.