Potbelly Sandwich Shop - Chicago
Potbelly Sandwich Shop
Description
Dining at this restaurant reveals a stark contrast in experiences. While some patrons encounter poor service, lack of respect, and inconsistent food quality, others enjoy friendly staff and quick service during busy hours. Complaints often center around incorrect orders, spoiled ingredients, and unresponsive management, leaving customers frustrated and disheartened. Issues with facilities, like malfunctioning bathroom locks, further aggravate the overall experience. Despite occasional moments of culinary delight, many leave feeling disregarded and disappointed, suggesting a need for significant improvements to restore confidence and satisfaction among its loyal patrons.
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First time I ordered a roast beef sandwich but had pieces of ham on it. I don?t eat pork. Then, I got chicken pot pie soup with no crust pieces (the best part). I won?t be visiting this location again.
Do not use Ubereats to order them. They do not follow the special instructions. This is the third time that I?ve ordered an Italian sandwich where I wanted white bread oil no mayo peppers and they instead give me multi grain mayo no peppers it?s extremely frustrating because Uber eats won?t have them send me the correct order so now I have a sandwich that taste totally different. The third time this is happened
Walked in at about 130-2 and it was pretty busy. The line moved super fast and the people working were friendly, precise, and efficient. My sandwich and mac and cheese was awesome! The only reason they arent getting a 5 star from me is that their mens bathroom lock didn't work. With that being said, when I first walked in I went to use the restroom and was greeted by someone making a fresh loaf. Granted this doesnt change my appetite, but hey at least put a sign up.
This Potbelly is the slowest I have ever been to, and I FREQUENT Potbelly. On top of that they frequently mess up the toppings even though you are standing there directly telling them what toppings to put on. Food: 4 Service: 1 Atmosphere: 1
Eric was really nice and helpful! Food: 4 Service: 5 Atmosphere: 3 Price per person: $10–20
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QR-Code for the menu
