Reviews - Pendry
Reviews summary
**Afternoon Tea at The Pendry: A Mixed Bag of Experiences**
The Pendry's afternoon tea experience has sparked diverse reactions among guests. While the ambiance, featuring a DJ and cozy seating, offers a modern twist on tradition, the service has left many feeling cold and neglected. Issues ranged from unresponsive servers to the inability to accommodate dietary needs or additional orders. On the positive side, guests praised the delicious food, particularly the chicken salad and macarons, as well as the impressive tea selection. Ultimately, while the culinary offerings shine, inconsistent service has tarnished what could be a memorable outing.
Reviews from various users
Last update : 03.03.2026
2/14/26 I visited the bar Pendry. I set at the bar for 25 minutes and was not serviced, greeted or acknowledged. The area around me was filthy and not cleaned. After waiting patiently I asked if I can order. It took another 20 minutes to get the drinks. The cups and plates around me still were not cleared. My issue is that other patrons were service without the long wait. I would not return again due to the lack of customer service. Service: 1 Atmosphere: 4
We were staying as hotel guests and had $100 to spend from Amex credit. We went for complimentary drinks during our stay. The fireplace was nice and the place wasn’t crowded which was a plus. Drinks were delicious! Price per person: $20–30
Food: 4 Service: 4 Atmosphere: 5
Last update : 13.01.2024
The atmosphere is fantastic, the food is delicious, and the service is exceptional! I would definitely return.
I had made reservations for high tea and was initially seated at a lovely table with comfortable chairs. However, after I settled in and while waiting for the rest of my group to arrive, I was asked to move to another table. I complied, but they ended up placing me at a high table near the bar. Once my party arrived, we had to sit there, which was not ideal for a high tea experience. Interestingly, no one was seated at the table from which I was moved. Additionally, they never returned to refill our hot water. Given the numerous options for high tea in Chicago, I wouldn’t recommend the Pendry.
I visited for high tea and had a delightful experience. Everything was delicious, and the atmosphere inside was incredibly cozy. I highly recommend it for a unique outing!
The Boozy Tea experience was exceptional. Food and tea were delicious. The ambiance,decor and dj playing cool music just loud enough to set the scene/mood was enjoyable.
The boozy tea experience was phenomenal and the service was stellar! My husband and I really enjoyed the delicious snacks that accompanied the impressive selections of teas. As for the cocktails they were DELICIOUS! Again I must emphasize the service was amazing and I will definitely be partaking in this experience again!
Last update : 30.01.2023
Large private facility
We had a lovely afternoon at this restaurant! They accommodated our large group by seating us in the lobby area, and the service was excellent.
Very cute place with comfy seating and a lovely server. The bar manager came by to make sure all was well in the beginning, then towards the end no one came by for 30 mins (which was fine we were just chatting it up) and then the manager somewhat rudely asked us to leave because our time was up without even getting us a check or anyone letting us know we needed to start wrapping it up. Very bizarre and rude but besides that fluke, the tea and experience was good.
I mentioned twice that there was one vegetarian following making my reservation, and they weren't prepared for that. My friend went with less food to eat. A bit of a letdown.
Underwhelmed. Waited for someone to come to the host stand to be seated. Waited forever for a server to take a drink order. Then waited again for them to serve the tea. Couldn’t get another drink after and had to run down a manager to get our check. The space is cute the food was fairly good. Service was not
