Carnitas El Tio Mario - Chicago

I've never eaten at the restaurant before, but my online experience was excellent. The only thing I'd like to see improved is an increase in the amount of gandu... read more I've never eaten at the restaurant before, but my online experience was excellent. The only thing I'd like to see improved is an increase in the amount of gandules in the rice.

The food is decent, and the pastor tacos are excellent. However, my main concern is that a tip is automatically included for parties of more than four, and the... read more The food is decent, and the pastor tacos are excellent. However, my main concern is that a tip is automatically included for parties of more than four, and the cashiers don’t inform you about this. I ended up with an 18% tip added to my check, and then I also left $10 in cash on the table. I was really disappointed to find that I had essentially given a $24 tip on a $75 meal. Make sure to check your receipt before leaving a tip on the table. Additionally, when I paid with a credit card, I tapped "no tip" because I intended to leave it in cash, but they added the tip anyway.

I typically order tacos to go, but this time we decided to dine in at the restaurant. Unfortunately, our experience was disappointing due to the rude service we... read more I typically order tacos to go, but this time we decided to dine in at the restaurant. Unfortunately, our experience was disappointing due to the rude service we received from our waitress, Elizabeth. From the start, she was unhelpful and exhibited a negative attitude. We ordered a burrito with two types of meat, but it arrived with only one. When we pointed out the mistake, she responded dismissively, asking us, "So what do you want me to do about it?" It’s important to note that it was their error, not ours. We requested that they add the missing meat, but she took the burrito back with an attitude. When she returned it, we discovered a hair inside. Overall, her rudeness and poor service made for a very unpleasant experience.

Steak taco dinner guacamole w/ chips was fresh, tasted delicious and fulfilling on the serving... that spicy taco sauce ?? Wonderful!! Customer service was atte... read more Steak taco dinner guacamole w/ chips was fresh, tasted delicious and fulfilling on the serving... that spicy taco sauce ?? Wonderful!! Customer service was attentive and accommodating.

Really good carnitas. Will definitely come again. read more Really good carnitas. Will definitely come again.