Kfc - Chicago

Thank you so much for your excellent service! I truly appreciate it, and the food was great! read more Thank you so much for your excellent service! I truly appreciate it, and the food was great!

I've visited this location three times now, and I have to say, the customer service is virtually nonexistent. After placing an order online, I went to the drive... read more I've visited this location three times now, and I have to say, the customer service is virtually nonexistent. After placing an order online, I went to the drive-thru to pick it up, only to be told that I couldn't collect my order that way. I explained that I was feeling unwell and didn’t want to go inside, which is why I chose to order through the app. Unfortunately, I was told that was not their concern. This KFC has consistently disappointed me—each of my three visits ended with me having to leave without my meal and contacting customer service instead. It's outrageous how many KFC policies this franchisee seems to be disregarding. I strongly advise against visiting this store; the management is terrible.

You're a good friend, but they always seem to mess up my order. Every time I go, there's an issue. This will be my last visit because it's just too frequent, ev... read more You're a good friend, but they always seem to mess up my order. Every time I go, there's an issue. This will be my last visit because it's just too frequent, even on slower days when I can understand if things get a bit hectic. It's frustrating that they can't seem to get it right consistently.

I stood at the drive-thru window and requested some utensils as well as hot sauce. Instead of handing them to me, the staff simply pushed the utensils across th... read more I stood at the drive-thru window and requested some utensils as well as hot sauce. Instead of handing them to me, the staff simply pushed the utensils across the counter, which was surprisingly clean. I asked for new ones, but their attitude was dismissive. They seemed to think I should be okay with the utensils on the counter, claiming they had plastic wrap on them. I insisted on getting fresh ones, and the staff member told me that if I didn’t want the ones offered, then she wouldn’t give me anything else. Another worker chimed in, saying I wouldn’t get anything, and that the manager would have to step in. I handed over my money and expected to receive the same level of service. I didn't catch the young lady's name, but she had a few small tattoos on her face—a face I won’t forget anytime soon.

I think her name is Maquitta. I apologize if I spelled her name wrong. But I needed to point out that every time I come here and she takes my order she’s has gi... read more I think her name is Maquitta. I apologize if I spelled her name wrong. But I needed to point out that every time I come here and she takes my order she’s has giving me the best customer service. She polite and knowledgeable of the menu as well. I don’t know the rest of the staff yet but If the rest are of the staff are the same I will definitely keep coming to this location.