Dunkin' - Chicago

I've been coming here almost every day before work for the past two years. Unfortunately, the new staff lately has been quite rude and not very accommodating. T... read more I've been coming here almost every day before work for the past two years. Unfortunately, the new staff lately has been quite rude and not very accommodating. The food is often cold when served. Today, I ordered a Bacon, Egg, and Cheese Croissant along with Hashbrowns, and the employees complained directly to me, saying they didn't want to make that and pointed out the donuts instead.

On a Saturday evening, there was just one person handling everything. We had to wait about 15-20 minutes for some hash browns and toast. I felt sorry for the gu... read more On a Saturday evening, there was just one person handling everything. We had to wait about 15-20 minutes for some hash browns and toast. I felt sorry for the guy; it seems like the place is really poorly managed.

This location has such kind workers! They were very helpful and made great conversation : read more This location has such kind workers! They were very helpful and made great conversation :

This location is not picky with who they choose for work. They’re rude, and honestly seem like they hate their job. Drinks aren’t even made accurately. read more This location is not picky with who they choose for work. They’re rude, and honestly seem like they hate their job. Drinks aren’t even made accurately.

This morning on October 30, 2023, the team of three was not helpful in resolving my order issue, even after I waited for quite a while. Communication was non-ex... read more This morning on October 30, 2023, the team of three was not helpful in resolving my order issue, even after I waited for quite a while. Communication was non-existent, and customer service was severely lacking.