Dunkin' - Chicago

I arrived at 5 o'clock, but the employee behind the counter informed me that they were closed. Interestingly, about 20 minutes later, he went back and made a co... read more I arrived at 5 o'clock, but the employee behind the counter informed me that they were closed. Interestingly, about 20 minutes later, he went back and made a coffee.

This Dunkin' location is the worst. More often than not, my coffee ends up being mostly cream, even though I specifically ask for just one cream. I've also rece... read more This Dunkin' location is the worst. More often than not, my coffee ends up being mostly cream, even though I specifically ask for just one cream. I've also received the wrong egg and cheese sandwich twice. Additionally, my to-go orders aren’t ready 90% of the time. There's one staff member who constantly yells at everyone and talks poorly about both employees and customers.

I had a concerning experience at this restaurant. An employee exhibited inappropriate behavior towards my 15-year-old. I strongly advise avoiding this establish... read more I had a concerning experience at this restaurant. An employee exhibited inappropriate behavior towards my 15-year-old. I strongly advise avoiding this establishment.

I went this saturday evening at 9:30pm and didn't find anyone, the website mentions that it closes at 10pm, although my order was online now I didn't receive my... read more I went this saturday evening at 9:30pm and didn't find anyone, the website mentions that it closes at 10pm, although my order was online now I didn't receive my order and didn't get my money back.

I had the worst experience ever this morning at this Dunkin Donut. Getting donuts for my team and asked for my receipt and the manager began to speak with the c... read more I had the worst experience ever this morning at this Dunkin Donut. Getting donuts for my team and asked for my receipt and the manager began to speak with the cashier saying next time if they want a receipt they need to make sure they ask for it when ordering and I was so confused because I did, she then went on to say if you want a receipt it will be tomorrow we can't give it to you right now. Then she started speaking with the other workers saying I thought this was going to be a good day. I got here at 748am did not leave until 8:02am because no one made my order and the line was to long for the cashier to do it. Once the cashier Varsha got all the orders done she asked me what was my order again and she began making it which was so nice of her. I asked the cashier what was the young ladies name that I was speaking to and she told me Marcy or Marsha I can't recall but the other young lady said what you give her my name for she said because she wanted to know. Marcy/Marsha got very irritated saying don't give nobody my name and what you asking my name for because I said you won't get your receipt until tomorrow. I said no because you are ruled and someone needs to know that she said Oh well I don't care go tell what you want I been here 10 years that ain't gone do nothing and then she went on to say its always the black people trying to get other black people in trouble and they be the ones starting it. I did get upset when she said it and I told her stop being ghetto this is a business and you need to conduct it as one and I left. I want to say the young lady who took my order was very respectful and professional but the other young lady made it a hostel environment for everyone. I am sorry to have to write this but if I don't you will not know who you are hiring. Overall this dunkin donuts is my go to for team meetings and I never experience this before so I wouldn't say don't go but they really need to do something about Marcy, the crew may be afraid to say they are afraid but I am not, she needs to stop this immediately before you lose customers.