Dunkin' - Chicago

The best coffee ever: and the attention of the girls is great: five stars plus read more The best coffee ever: and the attention of the girls is great: five stars plus

The coffee was consistently hot and fresh, the staff was friendly, and the app pickup and ordering process were straightforward. The service was personal, frien... read more The coffee was consistently hot and fresh, the staff was friendly, and the app pickup and ordering process were straightforward. The service was personal, friendly, and helpful.

I would not recommend this restaurant after today's unpleasant experience with the employee. I went there for two drinks, a coffee and a cappuccino. The female... read more I would not recommend this restaurant after today's unpleasant experience with the employee. I went there for two drinks, a coffee and a cappuccino. The female worker accused us of having a bad attitude while all we did was order our drinks. She then asked us to leave because she felt we were giving her attitude. As we were leaving, she started making rude comments about our weight, even though she was bigger than my friend. I was shocked at her behavior and will not be returning to this place.

The revamped Dunkin' Donuts is definitely worth a visit. The establishment has undergone a much-needed transformation in both its appearance and branding. These... read more The revamped Dunkin' Donuts is definitely worth a visit. The establishment has undergone a much-needed transformation in both its appearance and branding. These changes have significantly enhanced the overall experience. Security has been improved, the lighting is brighter, the display cases are larger and more attractive, and LCD monitors are now scattered throughout the space, which is also much cleaner. If you haven't stopped by in a while, make sure to try their OG Caramel Latte. While there is still some room for improvement in terms of professionalism, this Dunkin' Donuts is clearly moving in the right direction. It's a great place to grab a coffee or espresso while studying late at night.

Please consider supporting the staff at this location. It might be best to avoid going inside, as they seem to struggle, particularly the young woman with very... read more Please consider supporting the staff at this location. It might be best to avoid going inside, as they seem to struggle, particularly the young woman with very long false eyelashes. When we arrived, she seemed overwhelmed and hesitant to approach the counter to take our order. When I asked a question, her expression showed clear annoyance, making me feel unwelcome. She didn’t answer my question, and the entire ordering process felt burdensome. After a frustrating experience, we chose to cancel our order and leave. Surprisingly, the staff appeared amused by this, which made me feel less guilty about leaving. I would recommend others to avoid causing them any trouble and simply keep walking past this restaurant.