Carbon Live Fire Mexican Grill

10 14 about 815PM IM DRIVING FOR DOOR DASH) HIGHLIGHT*: Terrible customer service. I waited for about a minute at the empty cashier. Finally a woman comes, clearly impatient. She was rude the moment I walked in, didn?t greet me, didn?t respond to mewhen I told her my orders, leaving me to wonder and wait for the status, then proceeded to text while on her shift, then clearlymade me wait longer after prioritizing a plate of food. I?ve never eaten here and I never will, not with this nasty customerservice. We all have a job, you?d think people would be respectful of that, but she was not, she?d rather me wait for her tofinish her personal conversation. (FULL CONTEXT) The restaurant was empty when I arrived (I?m driving for DoorDash) I arrivedand waited at the cashier for about a minute until a woman came I told her the orders I was picking up. She didn?t say anything.Then returned to whatever she was doing before. She was texting on her phone behind a shelf. I waited. Then she said somethingto the only other person in the room in Spanish essentially saying someone else was asking for food to be extra hot, they werelaughing together. So I spoke up and said ?are the orders ready?? She said ?yea? and went back to texting quietly. I paused andI said ?okay so do you want me to wait for you to finish texting?? she said ?what??, I repeated myself, she said ?you couldwait?, I said ? for you to finish texting??, she said ?I?m the one that?s giving you your orders?, I said ?yeah but your beingreally rude and you literally want me to wait for you to finish texting? she repeated herself and I gave up and said ?okay I?llwait?. I looked at the receipts that printed next to the register to try and get her name but the girl in the room said ?whatare you doing? Your not suppose to touch that? I said ?I?m trying to get her name? she said ?you could just ask her? so I did,she ignored me. Then she took the food out of a warming fridge (dropping one of the containers i

What a shame. Walked 15 minutes to pick it up and 15 minutes back to eat the worst burrito of my life so far. That chili lime sauce is horrible. Don't get it and if you get the mother clucker, ask to hold the disgusting lime sauce. You can taste thatthe chicken itself was made well but it's drowned in this weird mayo/aioli like complexion with no lime taste to it. Did theygive me expired sauce? I really want to give this place one last chance but they did mess up my order last time. Granted, itwas still good which is why I gave them a chance this time. What a shame.

So this is arguably one of the best new Mexican spots in the city. My only issue is that their online order for pickup does not reflect accurate pickup times. I?ve patiently waited for my food, but I?ve seen others walk out in anger in the past. Will beback, but please fix the online order system.

Super friendly staff, very clean facility, and extremely delicious menu. Ordered The Mother Clucker Burrito, Steak Tacos, Fajita Chicken Bowl, Elote Cup, and Guacamole with Corn Tortilla Chips to then wash it all down with several Lime Jarritos. Youwon't be disappointed with the experience, decent sized seating area and BYOB.

Came after reading some top 5 burrito in chicago review but wasn?t impressed by the mother clucker. It was really sweet which just isn?t my preferred taste for a burrito. But outside of that it was quick fresh/quality